Regions Bank Shallowford Rd, Gainesville

Regions Bank Reviews

• A

  Ashleigh Thompson
  1

  If I could give them 0 I would. I called them cause my account was - so much. And I didn't know what was going on. They said they get it straighten out by the end of the day. Well that night it was locked my account up all the way around so I went in to the region bank that next morning. They said they have to get approve by the manager and give me a call back. They didn't call me back. I called them. He said he'll call me back in 30 minute they never did. I called every day for a week to keep getting the same answer we will call you back. Didn't get any answer yet. So I went in there after it still not straighten out. They told me they hold it open to I get my SSI check on the first. But since they 1st was sunday. Friday they told me to come in Monday " today" so I came in to try get the check outta the account. they said that they sent it back to SSI so contact the sender of the check. After they said they hold it open. I had fraud like happen to my account and I didn't have anything to do with it. I didn't forward anything to my account. I didn't sign or authorize it. The money didn't get touch it got sent back it time to just find a new bank.

  Response from the owner

  Hi, Ashleigh. If you send your phone number to [email protected], we'll be sure to follow up and learn more. -Tyler

• D

  Daniela Hernandez
  5

  After having a not so pleasant visit, the branch manager Hugo took time to reach out to me and helped me resolve my issue. Hugo was not only helpful but very respectful. I’m glad that Regions have people like him that care about their customers.

  Response from the owner

  Hello, Daniela. Thank you for sharing your review and feedback, it is very important to us! We’ll make certain to document this incident and forward it to the appropriate teams, and we’re so sorry for the customer service you received if it was unsatisfactory. If you wish to share more please connect with us via email at [email protected], we’ll be glad to engage with you and see how we can further assist. - Hector

• J

  Jeff Nguyen
  4

  Customer service at the bank is very good. Staff is helpful and kind to you. Regions as a bank sucks. Locked my mom out of her account multiple times for meticulous reasons. Finally decided to close her account without telling her. Only reason it has 4 stars is because I know it’s not any of the branch members’ fault the system is gonna do what it’s programmed to do.

• C

  Chris Wright
  1

  Regions service has really been poor in the 4 years that I have been a customer. The fraud dept has blocked my cards to the point that I have fear of going out of town or online usage.And attempts to contact service operators will take at least 30 minutes to an hour & half from my experience. I think it's time to look for a different bank that can assist customers much better.

  Response from the owner

  We don't want to lose the relationship you have with us, Chris. Our team would like to have this information documented and sent up to the correct team to review. If we can call you, please send us your phone number in an email to [email protected]. -Ana

• M

  Mary Kelley
  5

  I purposely go here over the one just down the street from me. Always helpful and usually quicker than most other places I've been. Great staff

• J

  Jeff White
  5

  Nallely is a great ambassador of the Regions brand! ALWAYS very helpful!

  Response from the owner

  Hello Jeff! Our team is certainly glad that you had this positive experience! We hope that we can continue to serve our community in the best way we can! Thank you for taking the time to share this kind experience. - Hector

• D

  Dillon Hutchinson
  4

  This location is kind of annoying to get around the parking lot, especially if you come in from Shallowford for the ATM; you've got to go through the bank parking lot, out the back to Jones St and then back in to the other side where the lines and ATM are.

• C

  Cheryl Sailers
  2

  As always no one at window, unfriendly. Waiting game