Regions Bank Roane State Hwy, Harriman

Regions Bank Reviews

• K

  Kendall Cook
  1

  Some younger Hispanic girl in the drive-thru was really rude when I made a withdrawal. I like to always count the money to ensure it’s correct. She was really hateful & a smart aleck. Told me to move up because someone was behind me, even though there was an empty lane to the right, after I already addressed the reason why I was still parked & counting the cash in the first place. She needs to take a customer service course or be retrained so she’s nice & polite.

  Response from the owner

  Hello, Kendall. Your review is very important to us! We’re so sorry for the negative treatment and service received during your visit. This certainly isn’t the type of customer service we want you to expect from us. We’ll make sure to have this documented properly and forwarded to the appropriate teams. If we can better serve you, please email us at [email protected] to share more. We’ll be delighted to engage with you and respond as soon as we can. - Hector

• A

  Anise Thorpe
  5

  I have always had Wonderful Service here at this bank. They are very Professional and treat you like Family.

  Response from the owner

  We love to hear this, Anise! Please stop by if you ever need us again! -Tyler

• C

  Cara Sauvage
  5

  I want to the Harriman location to finalize my checking account I set up online and was immediately helped by a FABULOUS associate named Chelsea! She made time for me at a moment’s notice even though she was about to go to lunch. She was so kind and knowledgeable. Usually when dealing with opening a new account at a new bank it takes a very long time but I was in and out in about 15 minutes! She took care of everything immediately and the next day she called to follow up and give me a status update for my new account and left her contact information should I have further questions or need anything else. Chelsea at the Harriman location for Regions Bank is a perfect example of why Regions was voted “Best Of” in Knoxville’s CityView poll!

  Response from the owner

  Hearing that Chelsea made your experience truly effortless is wonderful to hear!

• M

  Melinda Bertram
  1

  I will never recommend anyone to bank here. My husband passed away August 14th I did the right thing by going to the bank to close his account out the right way (even though he always told me go to the atm and just take it out), I have never experienced such POOR customer service as I have from this branch. What makes it worse is I have known them since AmSouth. I will say thank you to Kim C who finally helped me more today since the first day I walked in and spoke with her Co-partner who never returned my calls and lied to my face. Good-bye forever and thank you for such a hard time during the passing of my husband.

• W

  William Stoneman
  5

  Outstanding service helping during my ID theft. They went out of their way to assist.

• T

  Travis Smith
  2

  Hidden fees and charges, Try a credit union. Nicer people too.