Regions Bank US, Defuniak Springs

Regions Bank Reviews

• K

  Krystal Orlando
  1

  Jackie Scott is quite possibly the most unsettling person I've encountered while dealing with this branch in DFS. When I established my business in Miramar Beach, I chose Regions for it's reputation and convenience of location. I've been a business client for 8 years, and the few times I've needed help with anything from this branch, she has been borderline rude. She speaks to the clients like small disobedient children and has very little patience for any questions you might have. It's almost like your presence is an annoyance to her. Choose a different bank.

  Response from the owner

  Hello, Krystal. Your review and feedback are very important to us! We’re so sorry for the negative customer service you have received while visiting our branch location, this certainly isn’t the type of service we want you to expect from us. We’ll make sure to document this experience properly and forward it to the appropriate teams. If you wish to share more or need help, please email us at [email protected]. We’ll make sure to engage and reply as soon as we can. - Hector

• B

  Business Email
  1

  This bank is the worst so far. Tammy Brown was my manager.Had my first check processed 10 days. Online transfers are unavailable. Zelle doesn't work. Cash app transfer was not approved by this bank and customer service is unavailable on weekends. Plus, another payment to the credit card was not available.DO NOT RECOMMEND. And those "specialists" may need a different jobs.

• d

  donna hughes
  1

  Went to drive thru to deposit for my business and cash a personal check. Had to show my ID. I have had an account with Regions for 20 years don't dare ask for my ID. Would not have posted this if I could have gotten anyone to answer the phone.

  Response from the owner

  Hello, Donna. Your feedback and review are very important to us! We are so sorry for the trouble you may have encountered while attempting to complete your requests. If our team can better serve you, please email us at [email protected] to share more. We’ll be glad to engage and reply to you as soon as we can. - Hector

• t

  tammI Wade
  1

  Regions is absolutely horrible! I had a saving account with them and have never been charged a monthly fee until this month! The reason was you have to have so much money in the account each month not to be charged this fee! So ppl who are trying to save money and can’t afford to save $300 each month are penalized! They take money away from struggling individuals! #regionsagainstsinglemothers #regionstakesfromthepoor

  Response from the owner

  We certainly understand that fees can be costly, and we'd like to help you avoid receiving them in the future. For us to review the fee with you, please send your phone number to [email protected]. We'll be sure to give you a call. -Tyler

• J

  James Spencer Jr
  1

  Horrible experience. First off it has been over a month and still have not received our debit card. Furthermore we have had multiple bank errors resulting in missing money with no explanation . Account statements show it there and then just gone.Now we have a check from insurance being held with no explanation and no answer as to when it will be released even had the insurance company contact them and corporate office.

• R

  Rich Law
  5

  The Dothan Branch has always been fantastic to deal with. Mother and I both bank here and they always are pleasant and easy to do business with.

  Response from the owner

  Providing our customers great customer service is one of our main priorities! Thank you for sharing these kind words!

• D

  Doug Kocour
  1

  The most incompetent Regions bank anywhere. These people have no comprehension of customer service. They are unhelpful, unknowing and don't seem to care about customer service or customer satisfaction. It's hard to imagine how this bank ever stays in business? If it wasn't for the good hard work of other Regions bank's in the area and the entire Regions organization...... they wouldn't stay in business !

• D

  Dale Zygadlo
  3

  Manager personally handled my account issues and favorably resolved then. Don't know to what extent there is money transfer problems involving the different money transfer services. But have had a similar situation once.

• S

  Sidney Sanyoi Miller
  1

  DON'T GO HERE. they lied to me about locking my card, they straight up cancelled it now I'm freaking out because they JUST couldn't tell the truth, I'm done I'm done I'm done with this bank.

  Response from the owner

  We don't like hearing this was your experience. If you send us your phone number to [email protected], we'll call you. -Tyler

• k

  kim basore
  4

  The drive through is hard to locate.

  Response from the owner

  We're sorry for any trouble you have had, Kim. If we can ever assist you, please send us an email to [email protected]. -Ana