Regions Bank US, Phenix City

Regions Bank Reviews

• T

  Tasha Brown
  1

  Slow and rude. I compare the service at this branch to be like going to McDonald's.👎 I will go out of my way to go to a different Region's branch. I compare that to going through Chick-fil-A⭐

  Response from the owner

  Hello, Tasha. Your review is very important to us! We’re so sorry for the negative service and treatment you received during your visit. We’ll make sure to have this documented properly and forwarded to the appropriate teams. Connect with us via email at [email protected] to share more. - Hector

• D

  Dwayne Johnson
  1

  Today you lost two customers before we even opened an account. Online says the branch is fully open, we went to the branch and it’s locked. We called the number multiple times to try to talk to someone and no one answered the phone. If you can’t answer the phone you must not need my business. We can just stay at the sorry Wells Fargo. Very disappointed Regions 👎.

  Response from the owner

  Hi, Dwayne. We're sorry to hear of this experience and would like to ensure these details are documented. If you send us an email to [email protected], we'll call you. -Tyler

• E

  Elizabeth Geist
  1

  Terrible customer service rude cashiers waited almost 48 minutes to get through the drive-through window. Screwed up my deposit and had to redo it their mistake. I think I’m going to move all of my accounts to Wells Fargo .They make careless mistakes and horrible customer service. They need to close this branch or hire a new crew

  Response from the owner

  Hello, Elizabeth. We are so sorry for the extended wait time. We know how important it is to have a fast and efficient branch at your service, and we don’t want you to leave us. Our team will make sure to escalate your concerns to the right channels. If there are other interactions you would like for us to learn more of, please email us [email protected] and include your contact information if we need to give you a call. Thank you for bringing this to our attention and helping us become a better bank for you and our community. – Hector

• A

  Ashlee Williams
  1

  very unhappy with this bank! got scammed and they made it out like it was my fault and closed my account and told me i could never bank with them again. i had never been scammed before so i didnt know any better but the branch manager said i shouldve known better. Told me i couldnt get my paycheck out of my account they would have to email the fraud department and get them to write a check and mail it to me and it would take 10 days. the number they have on website it the customer service number so i had no way of calling the bank i had to always drive down there and i work in Columbus so i had to take my lunch to go down there and i was never in there for longer then an hour because they always had some excuse. i went to them when it first happened and the lady i worked with said she would call me by the end of that day and never did. this started on July 22nd and the closed my account on Monday so it has been going on for a while! i will be telling my friends and family to never use this bank.

• R

  Robert Long
  1

  Went there Friday tried to deposit my check they had one line open five cars ahead of me after sitting there 30 mins they still had one line open the lady ahead of me was done but her and the teller had to talk about other things not bank related just talking to be talking for at least 10 minutes. This branch has went down hill. They have also started closing on Saturday new to us.

• C

  Cookie Crenshaw
  5

  This has been my bank for 38 years. Great bank, great service. That's why I've been a happy customer for 38 years.

• L

  Larry Reed
  5

  I love this bank and I love this branch. The people are always so friendly and very helpful.

  Response from the owner

  This is awesome to hear! Thanks for taking the time to share with us! 💚

• P

  Pam Astin
  1

  I hate calling my bank and Can Not get anyone to answer the phone ! I have multiple accounts personal and business with Regions. I'm not sure what is going on with this bank.

• S

  Shaunte Harris
  1

  If I could only give this location less then 1 star I would. Close this bank down PLEASE!!!! Terrible customer service.

• A

  Amber Livingston
  3

  I don't like they don't post holiday hours...... But overall great bank