Red River Credit Union Texas Blvd, Texarkana

Red River Credit Union Reviews

• M

  Mark Luckett
  5

  I have been a member for over 35 years and use multiple locations, mainly Texas Blvd and Trinity, and have always been pleased with the kind, friendly and hospitable service I`ve received from everyone there!

  Response from the owner

  Thank you for the 5 star review! We greatly appreciate it!

• A

  AE QUALITY FILMS
  4

  I have been a member of Red River for several years now. For the most part everything has been great. My only complaint is that a few times they put my money in my mothers account that I am listed on because they looked up my name instead using my member number and just chose the first account that popped up instead of asking me which account I would like the money to go into. They have always been there for me when I needed a loan and the customer service has always been on point.

  Response from the owner

  Thank you for the 4 star review. We will definitely pass this message along as training to ensure that our tellers are providing great service by checking ID or asking for your member card with your account number that you prefer.

• V

  Vincent Mack
  1

  There is not enough help support for the online and mobile banking. The 1(800) number provided on the website denies access to my location apparently and hangs up on me. I’m not even a mile from a branch location. Overall very disappointed in the automated features provided I understand humans need time away for family and life in general, but if automation is available it needs to be proper

  Response from the owner

  Thank you for your review and we will definitely pass this along to Senior Management so they are aware of the issue and able to begin a process to resolve it.

• R

  Racheal Davis
  1

  The wait time is long and most of the tellers are rude and this location is last on my list to visit. I hate going to this location always 10/15 minute wait. It's called and express and nothing is fast. Tellers don't even greet you sometimes the only thing you hear is the receipt is on the way. No hi, no how are you or nothing.

  Response from the owner

  We apologize that you have had to wait for a long period of time at our express branch. Thank you for sharing your review and this information with us so that we are able to look into this issue and do what we can to resolve it quickly. What branch do you prefer?

• S

  Sharon CaliGirl
  5

  The rrfcu staff is always professional & caring, while maintaing a positive image at all times. You're always treated with respect while being seen in a timely manner.

  Response from the owner

  Thank you for your review! We greatly appreciate it! We do our very best to stay positive and treat our members with the respect that they truly deserve!

• c

  courtra whitaker
  5

  very busy location but always in and out within 4 to 7 mins and always very friendly.

  Response from the owner

  Glad to hear it! Our members deserve the best convenience and member service! Thank you for your review!