Qualstar Credit Union - Tacoma Branch Tacoma Mall Blvd, Tacoma

Qualstar Credit Union - Tacoma Branch Reviews

• C

  Chris O'Banion
  5

  The bank associates were very energetic, and helpful. We had a trainee but she was on the ball!! Counted and recounted, double checked her inputs, and transfers. She and her trainer obviously were pumped because their “lobby music” just got fixed after months of a deserted, cricket chirping, bank lobby. Awesome people!

• C

  Christina Ramirez
  5

  I give 5 stars to this branches Manager IVONNE Mendoza!! I've been in twice on two separate occasions and she is PHENOMENAL to work with. I highly recommend her for all of your financial needs. She is amazing. Shes prompted and consistent with responding to phone calls and emails. She is always going above and beyond our expectations to get us the best rates out there. Check her out you will not be disappointed best customer service experience. Highly satisfied!!

  Response from the owner

  Hi Christina - We think Ivonne is pretty great too. =) Thanks so much for taking the time to share your experience with her at the Tacoma branch, and THANKS for being a member of Qualstar!

• K

  Kareem Hadee
  5

  Great location. Parking can be a bit challenging in terms of finding a spot close this Bank. There is plenty of parking.

• W

  William Seymour
  1

  They definitely don’t act like a credit union!!! Customer service is ridiculous! Especially the Tacoma Branch…

  Response from the owner

  Per your conversation with our Director of Operations, your request has been completed and we did waive all fees associated with it.

• j

  jayjay timmp
  5

  Excellent bank!! By far the best bank I've ever done business with! I will never go anywhere else!

• L

  Leona Sumner
  1

  I’ve been banking with them for eleven years and it seems like every two years they royally mess up my account to where I loose money. While they are randomly charging overdraft fees no matter your account balance you have to call them to reverse every time and they always give you the condescending “I can reverse the charge this one time”, even when it is their bad. The new one however is that I’ve called multiple times about my transaction history being out of order or on wrong days and not adding up to the balance I have. When I call about it they have me send screen shots to their IT desk and then never get back to you. I’ve talked to their main lady multiple times about my issues over the last eleven years and she always talks down to me. In 2008 I got qualstar because it was what all the tradesmen had and they were small and friendly, and everyone in Tacoma trades loved them. Now I see why everyone in my family and their buisness moved over to Sound Credit Union.

  Response from the owner

  Hi Leona--Thanks for taking the time to share your feedback. To address your concerns regarding our service, do we have your permission to contact you directly to get more information about your specific situation? If so, our Director of Call Center of Operations will call you at the phone number we have on file. If you prefer we call a different number, please send us a secure message via Mobile or Home Banking or even a private message in Facebook. You can also call us at 1-800-848-0018 and ask for the Director of Call Center Operations. Thanks again.

• B

  Becky Sharp
  5

  Great customer service, tellers know me by name. Friendly and asks about the grandkids. Only drawback is the parking, however, it was recently redone. It is easier to park. They are shared branching so I can do all 3 CU banking.

• S

  Sondra Petak
  5

  This credit union is wonderful. We have been with them for ten years. They are like are family. Always there to help and always with a great smile. Thank you qual stars employees .

• K

  Kris Lipp
  5

  I came into the branch not knowing what to expect and I had the pleasure working with Falana and she made this process easier than I ever expected and saved me a lot of money! I already loved banking with them and now I am even happier to have my truck financed with them as well!

• M

  Megan Johnston
  1

  We have been banking with Qualstar over 12+ years. Wans't till this last 24 mos. We have been hit with excessive fees so to overages, I fully understand how ach transactions work and make sure there is funds to cover but time after time I noticed the charge is deducted from the amount and also again a double deduction when it clears, on our end of things thats twice for one transaction and needs to stop, if that's how their profiting their business so many over see this happening

  Response from the owner

  Hi Stotz, thanks for taking the time to share your concern and we'd like the opportunity to discuss your individual situation in more detail. Are you OK with our Director of Service contacting you via the phone number we have on file for you?