Puget Sound Cooperative Credit Union Se 8th St, Bellevue

Puget Sound Cooperative Credit Union Reviews

• S

  Sarah Roberts
  1

  I’m a reasonable person, but this has been the worst bank I have ever dealt with. I called to get information for an easy way to pay off a loan. They send me to a “shared branching” to make a payment in person. The bank had no idea why I was there and had no idea about the shared banking. Once they figured it out, they were not able to take my full payment as the company stated would be possible and the whole reason I made a trip to the bank. I had to go to my bank to get a check to send in. After I sent in the check, I still owed more money to the loan. They took my automatic payment out like they do monthly and put the money into my savings. Then transferred 8 bucks over to pay off the loan without my permission. I asked for the account to be closed when the loan was paid off and now they are telling me there is an additional form that needs to be filled out. The company never sent me the form as promised. They have my correct email. I will have to call again for about the 12 time just to get my loan payed off. I wouldn’t not Recommend this company to anyone.

  Response from the owner

  Ms. Roberts, We are sorry to hear that you had an unpleasant experience with PSCCU and the shared branch location you visited. We will follow-up with you privately to ensure we have addressed your concerns.

• m

  mulbey
  1

  The most complicated process I have ever seen to open a cd account. I went to the Bellevue branch and I got told their system is down so I have to fill paper application so they can send it to a different branch. I just decided to take my business somewhere else since something doesn't look right.

  Response from the owner

  Normally it's a pretty simple process but our internet was down so unfortunately that meant we had to go old school and go back to paper... We are so sorry you caught us during an outage - as that certainly complicated things. Fortunately we are back online if you want to give us another chance.

• B

  Brian
  5

  Cheri was great in quickly setting up an Energy Efficiency Loan. The process from application submission, approval, DocuSign review, and funding took 1 day. Not days. Not weeks. Not jumping through hoops and giving up your first born. If only other financial institutions were this easy to work with. Very simple process. Easy communications via phone and email. Cheri and PSCCU made this process painless.

• M

  Michael Ugrin
  5

  I've financed three different cars with PSCCU and I've always had an awesome experience. The interest rates are awesome, and the staff in the Bellevue office are very friendly. I live in Lynnwood, and I've done lots of my business with PSCCU either over the phone or through email, and it's super easy to do. A real person always answers the phone when you call. I'll probably always go to PSCCU first whenever I want to finance a new car!

• J

  Jason Smith
  5

  The staff at the Renton office are always helpful and I love how quick you can get in and out. Been banking there for years. Top notch in my book.

• 2

  208 Country
  1

  Poor communication from the loan team, just lame.

  Response from the owner

  Hello Ilia, we're sorry that you are not satisfied with your experience. It appears a member of our staff tried to reach out to you via phone but were unable to leave a message. Please feel free to contact the credit union directly if you have any questions or if there is anything else we can help you with. Thank you.

• T

  Tanner Wetsch
  1

  Worst online portal and no one can ever seem answer a question well

  Response from the owner

  Hello Tanner, member experience is very important to us and we are sorry to hear you have not been satisfied with yours. If there is still something we can help you with, please let us know or contact a branch directly and someone will be happy to assist you. The contact page on our website also has the different ways you can reach us: https://www.psccu.org/Contact-Us.aspx. Thank you.