Public Service Credit Union Gratiot Ave, Detroit

Public Service Credit Union Reviews

• J

  Joya Mills
  4

  It wasn't a long line, about 6 people. There were 2 tellers so it wasn't a long wait. Customers wore mask and socially distanced. My teller was friendly and professional. I like the Public Service branch.

• E

  Erika Warren
  1

  I’ve used this place for years good service for the most part. My visit on 10/28/20 was horrible. There was a long line and only one teller. All the other workers siting around chatting and such as the line gets longer and longer no one tries to open a window. Everyone in the line complaining. I ask for the manager. She supposedly in a meeting. When she do come out she was very rude and had no regard for the people in the line. She said she had to help the other teller and said it very nasty. She had no urgency about getting the people in and out. This company should really te consider this young lady position, because her attitude and customer service sucks.

• K

  Kimberly Hayes Taylor
  5

  I’m a member of another credit union and this shared branch has been wonderful and convenient. The tellers always are friendly, helpful, and provide great professional service. It’s so nice to be welcomed with a warm, friendly smile.

• a

  ashley morris
  4

  The staff and Manager was very friendly. I was in and out and the tellers answered all my questions. I feel great about switching Credit Unions.

• A

  Andrell Williams
  5

  Love going here! They get you in and out! The staff is always pleasant and willing to help or answer any questions! Love doing business here

• M

  Monique Johnson
  1

  DO NOT JOIN THIS CREDIT UNION! THEY CHARGE A FEE FOR EVERYTHING!! I wish I didn't have to give 1 star! For starters, I was told that in order to open up an account with this credit union, I must deposit $50 in my savings, and $50, in my checking. 2nd, you must maintain $250.00 in your checking account, or you will be charged a monthly fee. If you do not have direct deposit, you will be charged a mothly fee. Furthermore, the direct deposit must equal a total amount of at least $800.00 a month, or you will be charged a fee. They automatically send you paper statements in the mail simply so they can charge you a fee. Most banking institutions do e-statements automatically, so you will not be charged right away. I am a breast cancer patient. I am not working at this time. I have no income coming in whatsoever. I can not afford all of these fees, so I asked for my deposit money back. Plus, the $250.00 that was in my checking account. The lady told me over the phone that I would have to pay $25 to close my account since it has not been open for 6mos. When I go in to close out the account, they tell me that it is a $50.00 charge! It wasn't until I called the police because it was taking so long for the lady to give me my money, and I threatened to call the Better Business Bureau, that they changed the charge to $25. I advise anyone reading this to join MotorCity Credit Union. No hidden fees there.

  Response from the owner

  I apologize for any inconvenience you may have had with Public Service Credit Union. Please know that we always strive to be member-centric and look to provide the best experience for our membership. We will reach out to discuss your experience further and hope we can be of help to you.

• P

  Pamela Cox-Wilson
  5

  Ebony is awesome. Very polite and people person. I love this credit union.

• M

  Margaret Hatten
  5

  Absolutely fanominal treatment. Opened 2 accounts. Very happy customer. Transactions handled quickly. I would highly recommend.

• Z

  Za’Hara BossBaby
  1

  Horrible service and the a assistant manager lakeisha Patterson is very rude and disrespectful. She shouldn’t be serving customers. She need more training on how to deal with her customers and be and speaking in a personal manner.

  Response from the owner

  Good morning, Za'Hara, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We are planning to reach out to see if we are able to discuss this further if that's possible!

• P

  Peasha Ellis
  5

  I truly appreciate the Staff friendliness, all my banking needs are met with True satisfaction