Provident Bank John F. Kennedy Blvd, Jersey City

Provident Bank Reviews

• J

  Janki Vyas
  1

  This bank branch has some very ill-informed staff. 6 months ago I was told I needed to physically come into the bank to transfer my IRA funds to Vanguard. Now when I came into the bank, I was told that it needs to be done electronically and requested by Vanguard not Provident. It was only after I made a stink that they educated themselves of their own bank policies. Turns out even if I had requested an electronic transfer as they suggested, the antiquated processes at Provident would have taken 3-4 weeks to complete. Provident requires original copies of things so , by asking vanguard to do it electronically, I would have to fill out a form, mail it to vanguard, who would then mail it to provident to initiate the transfer. By then my window to transfer my funds would have closed. What a inefficient, antiquated and ill-informed bank! I was a teenager when I opened the IRA, as an adult I would never be duped by such an establishment!

• A

  Angel Ralph
  1

  Very unprofessional staff.. the service provided to its customers is extremely mediocre and out of logic!! Will never go back to the bank, if one could call it a BANK!!

  Response from the owner

  We regret to hear about your experience. Please call our customer contact center at 800.448.7768 so we can help resolve the issue.

• N

  Nora Lazo
  4

  The tellers are friendly and nice. Why people bring a dog to the bank in not very nice.

• A

  Anwar Alkz
  1

  Wouldn’t give me an exchange for a quarter.

• J

  Jennifer Mazur
  3

  Nice people, but the bank policies are a little more difficult because it's a regional bank rather than a national.

• V

  VIVEK G
  1

  Only deposit slip don't have a pen 😩

• H

  Hemesh Parikh
  1

  Very long line, all the time n not enough staff