Prosperity Bank Keller Springs Rd, Carrollton

Prosperity Bank Reviews

• S

  Salman Mansoor
  1

  DALE. Remember this name. Too much attitude and doesn’t want to service you. He’s happy doing nothing and making sure all the customers leave dissatisfied. If corporate can see this message please reach me out. RUDE behavior. Never coming back again.

  Response from the owner

  We would like to make things right, Salman. Please contact us at 1-800-531-1401 so that we can learn more about your concerns.

• J

  Jeremy Cozart
  1

  Worlds worst bank!!!! I was with the same bank for years. Originally it was Viewpoint and then they merged with legacy to become Legacy Texas, which both were excellent banks. However, as soon as Prosperity took over it all went to hell. I could leave soon enough. Their customer service is nonexistent. They hang up the phone on you, if they ever answer it. Worst back ever hands down. Both my wife and I had separate account here and had the exact same experiences. DO NOT USE THIS BANK. YOU WILL REGRET IT. Not just this location Prosperity Bank as a whole!!!

  Response from the owner

  Hi Jeremy, Thank you for sharing your feedback and we apologize for your negative experience. We value our LegacyTexas family and are committed to providing exceptional service to our customers. We hope you give us another opportunity to make this right. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• T

  Tom G
  1

  I have been a member of this bank for over 20+ years. Since it has become Legacy Texas. I have been treated like complete dirt. I have had to go to other banks to get things funded or just have simple things done. No one with this bank cares. NONE. I have been talked to horribly by more than one employee. Once right in front of another employee. Did anything happen. NO I have been extremely calm up until now. The final straw was today after i had to go tracking down a loan application that i submitted over a week ago. The system says next business day. Only to find out that i was again being tossed out like trash. Just a flat NO was told to me. Not hey lets look at some other options that could help you or if you can check on a few things on your end. We might can make something happen. I know you think that this is just someone mad because they was turned down. partly yes but mainly because not one person has rolled up their sleeves and exhausted all their efforts trying to make something work or at least send me in a direction to fix some things. This is the 3rd time. But why is it that another bank has helped me twice with no issues. yet i still stayed loyal to this bank. Well not any longer. Please for your sake. Do not ever deal with this bank or the cold employees.

  Response from the owner

  Thank you for letting us know about your recent visit, Tom. We sincerely apologize and ask that you contact us as [email protected] so that we can discuss your experience.

• C

  Charles Rice
  1

  I have had an account with this bank for a long time (maybe 30 years). This is the forth name that it has had. Since it has been called Prosperity Bank, I have not been able to get a hold of customer service. Once I was on hold for 40 minutes before I gave up. I have tried several times with the same results. Before this change customer service was fast, courteous and helpful.

  Response from the owner

  Hi Charles, Thank you for sharing your feedback and we apologize for your negative experience. We value our LegacyTexas family and are committed to providing exceptional service to our customers. We hope you give us another opportunity to make this right. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• J

  Julian Cardenas
  1

  Awful bank for small businesses. If you’re thinking of opening a business account here, go down the road. This bank used to be something nice, but since Prosperity has taken over it’s been a nightmare. I will be taking all my money out soon and finding a better bank.

  Response from the owner

  Hi Julianm Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• R

  Rosa Med
  1

  They took more than 15 minutes in the drive thru, I was the first car waiting on them and two cars that came after me were dismissed first. It is so annoying to have to wait so much just for a simple deposit. It is not the first time they take this long. I’m actually here taking my sweet time writing this review while I wait on their slow service. Been here since 10:46 am now it is 11:07. I’m am sooo late for work.

• M

  Mmm Sss
  1

  This used to be a great bank. Over the past couple of years they have gone downhill. It seems like every time I go into a branch to handle anything banking related some part of their system isn't functioning and I am told that I will have to return in a couple of days after it is fixed to complete what I need to do. They have also recently added a "chat" popup box that blocks whatever you happen to be reviewing at the time on your account. Obnoxious and unnecessary. Not always too much of an issue to close the box and move on, but when you are doing a line by line review of records and you suddenly can't see what you are reviewing and have to start over it goes beyond obnoxious. I'm not sure why they think that their customers are so stupid that we can't find a "chat" link under their "contact us" page if we want to chat. And when you ask their customer service people if there is a way to keep this from repeatedly happening, their response is, paraphrased, "We don't care what you want regarding how you interact with your account, we will do whatever we want to do and you can find a way to live with it." They should take whatever portion of their IT budget is being wasted on the "chat" mess and put it toward making sure everything else is fully functioning at all times.

• A

  Anthony Herrera
  1

  As the line continued to grow with customers the management team and drive through people all stood by while only 2 employees worked. Waited 35 minutes to deposit a check when only second in line.

  Response from the owner

  Thanks for letting us know about your experience, Anthony. We would like to discuss your recent visit and ask that you contact us at [email protected].

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  Brian Huntley
  1

  I have been banking with this bank for over 5 years they do not take care of there customers. They are only concerned with how mucj they can get you for stay. Away from this bank if you are smart.

• S

  Swalem Kunz
  5

  Had a bad experience with fraudulent activity with my card and they fixed it super quickly! The banker was friendly and understanding!