Prosperity Bank N I-35 Service Rd, Red Oak

Prosperity Bank Reviews

• K

  KATHY LIPTAK
  1

  Haven't had issues in a while but I haven't been inside either. A few year ago this place was a joke but they did have wonderful tellers who was super kind. And that's about the only good I ever seen there

• W

  Wendy Harrison
  5

  Thank you to Julia Ranck at the Red Oak branch for providing the absolute top notch customer service that I have received in so long! So kind and helpful, literally made me believe again in customer service!!

  Response from the owner

  Thank you for your feedback and kindness, Wendy! We are luck to have Julia on our team!

• P

  Phillip Channard
  1

  Been a customer with Prosperity for decades and have NEVER had any problems cashing checks at any locations, until this one. The staff were unable to offer any true assistance or use any level of logical reasoning. I went to another location and was helped without problems immediately. The staff here are incompetent and rude. I overhead one speaking about me unfavorably as if I was a dishonest person and encouraged the others to not assist me. I was not returning their rudeness for the record.

  Response from the owner

  Hi Phillip, Thank you for letting us know about your visit. We sincerely apologize and ask that you give us another chance to make this right. At Prosperity Bank, we take pride in our associates and the customer service they provide. We hope you give us another opportunity to do so.

• K

  Kathy Liptak
  1

  Sorry bank! Been there over 12 years & recently realized they have been double charging me! I even pulled my over draft off and they still sent several items through and charged me $35 then another $35 several times! I dont even know how much moneybthey have stole the last decade! The manager also a piece of work! The girls up front are sweethearts..but thats the only nice thing about this place!

  Response from the owner

  Hi Kathy, Thank you for your feedback. We are sorry you had a negative experience. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and provide you with assistance.

• S

  Steph Robinson
  1

  Instead of doing their job and verifying a check that was deposited via mobile they freeze your account and let your transactions bounce with a number to call then when you do call they ask if it was a good check? They treat everyone as if they’re a criminal and up to no good. Very unprofessional and blame the customer for their mistakes.

  Response from the owner

  Hi Steph, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so.

• C

  Carling Everett
  1

  Don’t ever go with Prosperity Bank!!! This location is the worst. My mom was a victim of check scam/fraud during COVID-19 and they expect her to pay them back thousands of dollars. Oh yeah and she lost her job during this pandemic hell. My advice...switch banks.

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  Patrice Barnes
  1

  If I can give 0 stars I would. I don't like the way I am treated when I'm there. 1st off it takes extremely long to get my money. Since they are not used to black people making money they have to give you 3rd degree just to get what you need. Next time I I will be closing my account if things don't change.

• E

  Elizabeth Pineda
  1

  The bank manager does not know what she is doing. She needs to go find a job she actually knows how to do, like flipping burgers. She made 2 mistake on different occasions, but instead of owning up to it and apologizing she blams the customer. The bank is a joke. Do your banking anywhere else.

• C

  CARRIE MOODY
  1

  It's 9:45 and the drive thru is not open.

  Response from the owner

  Thank you for the feedback, Carrie. Many of our Dallas-Fort Worth locations were experiencing delayed openings due to inclement weather. We encourage you to check your preferred location's hours before visiting.

• B

  Becca Herrera
  2

  Every time I go I’m paranoid about them putting my check in someone else’s account ( has happened twice) customer service isn’t the best either. Never had this problem with prosperity until I moved to red oak.