Prosperity Bank Audelia Rd, Dallas

Prosperity Bank Reviews

• M

  Mantic Mantis
  5

  Great people, what's the phone number for this location though?

• B

  Brad Barnett
  1

  Cancelling a 15 year old legacy bank account because the lady at the desk had 0 interest in helping me retain the features I was losing in the move. She was super hostile and defensive. Terrible customer service.

  Response from the owner

  Hi Brad, Thank you for sharing your concerns. Taking care of our clients remains our top priority, and we would like to make things right with you. Please contact us at1-800-531-1401.

• V

  Vanda Clark
  5

  This bank has superb customer service! These representatives are always professional, kind, and caring. They greet you by name, and the services are always fast so if you have to wait in line there's little to no wait time.

• C

  Christie Scoggins
  1

  If you are going to charge your customers a fee to process something, you should inform them. I went into a branch to send a wire transfer, making it clear that I had not done this before. I get home and find out that I have been charged a fee for this!! Why wouldn’t the person at my bank let me know? VERY UNPROFESSIONAL.

• V

  Victoria Valdez
  1

  There should be an option for no stars. The drive thru teller is extremely slow. I was the only person in the drive thru. If you are looking to make a quick deposit don't go. They are rude to you as well. No greeting or anything. Poor customer service.

• J

  Jeff Flusche
  1

  Thsy act offended/annoyed that i deposited change. Don't speak, just sigh n take it from me to recount. Only got a mumbled 'here ya go', when handed a receipt.

• S

  Stephanie Dahlman
  1

  This bank has gone completely down hill since bought out by prosperity bank. Service is terrible and slow. Run.

  Response from the owner

  Hi Stephanie, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so

• J

  Jiraporn Hamilton
  5

  Love all the workers here ❤️ Been with them since 2014 in different (bank) name and still have the same people here 🥰

  Response from the owner

  Hello, Thank you for the 5 stars and sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!

• N

  Nathan Carroll
  5

  Always courteous staff and they remember each customer. I enjoy banking here.

• J

  Jesse Rodriguez
  1

  Very disappointing visit to ATM . No paper for receipt The paper did not run out at 5 pm

  Response from the owner

  Hi Jesse, We appreciate your feedback and are sorry we were not able to assist you with your banking needs.