Wells Fargo Bank Skillman St, Dallas

Wells Fargo Bank Reviews

• D

  Doedoebird T
  5

  Great service and great manager here. They saved my business after issues two other wells fargo's.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us. -Nick, Wells Fargo HL Social

• M

  Miguel Segovia
  1

  Worst bank everyone in here is rude and laughed at me as I walked away great way to treat people in general.

  Response from the owner

  Thanks for your honesty and candor. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Katie Beal
  5

  I made the mistake of ripping of a cashiers check for a very large amount. Aracely Rojas was able to help me recover the money. The process was long but she was extremely kind and professionally through the whole process. Thank you so much!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Katie. It’s wonderful to see that you’ve had such a positive experience with Aracely. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  JM p
  1

  I usually use BoA but I'm looking to change. Tried to open a checking account with WF online and the process hit a hiccough and indicated I had to go to location. I walked into this branch and inquired about a new account. The teller said I would have to make an appointment. There were no customers in the store at the time. She went on to tell me she had no way to tell what appointments were available or when - that I should go online to find out. Absurd. Nice job hiding your laziness behind the pandemic. Obviously the employee did not care whatsoever about providing good service and did not care about me as a (potential) customer. I assume they do not care about any customers.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• A

  Alejandra Leguizamo
  1

  I came to this location yesterday since it was near by. I was waiting in the drive through like 5 min, even though I was up in line and pressed the "call button" (No biggie). There was another car next to me being attended. (You would think someone else would be attending the 2nd lane) The teller not once looked at me or said a word, even though I could clearly see her notice me. She finished with the customer next to me. By this time I had sent my money and card. All of the sudden she just said " Just a deposit?" I said "yes". I didn't want to say anything thinking she would apologize for the wait. Well I was so wrong, she just sent my card back with the receipt. I didn't get a greet or a thank you! I have never experienced anything like it at any other Wells Fargo. They really need to train their staff a little better. I never write reviews. I just hope someone with authority see this and take action. This is unacceptable, I will never come back to this location. Rude is not even a word to describe her.

• D

  David Chrane
  5

  Kevin is awesome, super helpful and kind. Helped my kids set up junior accounts, talked to them about stewardship and graciously answered all their questions

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, David. It’s wonderful to see that you had such a positive experience working with Kevin, and I will make sure this feedback is shared with him and his manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• W

  William Pablo Luis
  5

  I went in to re-open an account they took care of the balance on my closed account, they acknowledged the fact that their fee overdraft my account Jr Acosta was really nice and professional on the phone and in person. He went out of his way to make sure i was taken care of. My 3 kids all under 5 accompanied me on my visit and even they liked being there. Its unfortunate of the restrictions on my account wich means i can only deposit at the branch versus the atm but being how nice and polite i was treated i dont mind going in at all.

• A

  Ana Olivares
  1

  Called asking for an appointment. The name of the person who answered is Emmanuel. He was really rude. Hang up on me twice. For working in a bank it seems like he does not have any customer service skills, since he was acting like he was doing a me a favor responding my questions. We were trying to make an appointment to open an account and this experience now really made me think about it twice. I know there must be more tellers than him there, but after receiving such a bad service over the phone is hard to be encouraged to go there in person. Hopefully he can understand his attitude is not the appropriate to deal with customers.

• A

  Alan M
  1

  I tried to do a simple wire transfer but I was told I needed to see a banker, and the earliest I could do that was next week. Seriously? Is that really the protocol that is in place now? Unacceptable.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Chelsea Co
  2

  1. When I first came in I stood there for a while waiting to speak with a banker. 2.I have to make deposits and withdrawals inside.....I work Mon to Sat from 6 to 7 so that doesnt work out. 3. I was promised a promotional code if I open an account here then 3 mnths later is told it does not qualify. My issue is being lied to. I dont know what incentive they get but thats not wrong.....Also i was told tht i did not provide all information in when i did....I spent almost 2 hrs for what.