PromiseOne Bank Pleasant Hill Rd, Duluth

PromiseOne Bank Reviews

• R

  Roy Levine
  5

  My wife and I have always been served professionally and courteously at PromiseOne. They have the proven ability to listen and work through "red tape" when situations require.

• J

  Jay Cee
  5

  Super nice people. I was just curious and ask my banker of 20 years why is it when I cash a check at a Asian Bank they copy my license and have me write my phone number on it. She was shocked and said we never do that to customers even if they don't have an account with us. For some reason it didn't sit right with me.

• C

  Ceramic Bank
  5

  Lovely branch, warm environment. Always welcoming and eager to help you. It feels they have a more personal relationship with their clients. That’s always a plus when it comes to banking.

• D

  Dexter Next
  1

  Someone said "I like coming to this location, because the ladies here are friendly. I've been to another location and they weren't so nice. They make you feel so welcomed here." Well, let me just tell you, nice doesn't mean efficient. I've seen many other reviews about this. Nice but not smart. I don't think they have the ability to manage your money in the best way and there's always others out there that can do it better. Along with this, their decisions have been questionable. Do better.

  Response from the owner

  PromiseOne Bank holds itself to the highest standards as a matter of customer service. We try to personalize the experience with all our customers. As a community Bank, we strive to not to be just another Bank. We pride ourselves on knowing our customers and serving our community. In addition to our personal touches on customer service, we also aim to provide a professional grade services to protect your finances. That is why PromiseOne Bank has been recognized by Bauer Financial as a 5 Star Superior Bank. We would like to hear more about your experience and encourage you to contact us at 678-385-0800.

• S

  Sebastian Jung
  5

  Great Customer Service and Very Personalized Atterntion to Clients. It is one of the best banks I have ever used!

• 8

  82 Ambition
  1

  On a professional level, there are not capable of taking it to the next level. Yes they are professional and well established, but you can always look to go to other banks that are better. Management has been poor at times, along with their decisions.

  Response from the owner

  Thank you for the kind comment regarding PromiseOne being professional and well established. As a Bank with over 12 years’ experience and obtaining the highest rating by Bauer Financial, we pride ourselves on providing the best customer service. We would like to hear more about your experience and encourage you to contact management at 678-385-0800.

• Y

  Y Flegal
  1

  We wanted to open a Money Market Account insured by FDIC, she put our money in Investment Money Market, which carried high rate but not insured by FDIC, therefore, I've moved majority of money into Checking till we find another bank. We don't even get a Statement of Checking anymore.

  Response from the owner

  Ms. Flegal, Please be assured that ALL accounts at PromiseOne Bank are fully covered by FDIC insurance up to the limit permitted. “Investment” is a name that we use to title our Money Market account. It does not in any way affect your FDIC insurance. Also, our checking account statements were recently improved. The statement may have been mailed a day or two later in November but you will certainly receive one every month. We value your business at PromiseOne Bank and will be happy to answer your questions at any time. Please contact us at 678-385-0800 if you would like further explanation.

• M

  Mac Shahbaz
  2

  I went there to open a CD, they needed some documents, the bank manager agreed with my current documents to open the CD but the bank employee who knew little English did not. Not very pleasant experience with the employee who questioned my dignity all she had to say yes we can open no we can not.

• B

  Bob Robben
  1

  WORST BANK in USA, Good people, but NOT SMART ENOUGH PEOPLE. If you're going to rely on PromiseOne, don't expect sleep well at night.

  Response from the owner

  With over 12 years serving our customers, we believe customer service matters most. We are excited to note that PromiseOne Bank has been rated by Bauer Financial as a 5 Star Superior Bank, thanks to our community and wonderful employees. We would enjoy the opportunity to speak with you regarding your comment. Feel free to contact us at 678-385-0800.

• L

  Life of Yooms
  5

  I like coming to this location, because the ladies here are friendly. I've been to another location and they weren't so nice. They make you feel so welcomed here.