Profinium Lake Ave, Fairmont

Profinium Reviews

• R

  Rachael I dot lov
  1

  If you want a bank that makes mistakes and causes nothing but headaches, stress and high blood pressure then this bank is for you. Not only did this bank fail to close my account after they cut me a cashier check making my account $0.00 they allowed a bill to come out after they said they would stop payment. Then sent me an overdraft notice. When I called them they explained their worker didn't do their job and that they'd waive all late fees. My job was to contact the credit card company to ask them to reverse the charges. Which they agreed but it takes 30 to 60 days to do so. I contacted my personal banker and let them know. 2 weeks later I get a "Courtesy letter" letting me know that they are sending this to collections so it will now impact my credit score. With them taking no responsibility for their error. The "courtesy letter" says: We understand this could be an oversight on your part, but it is very important that you make the deposit necessary to bring your account into a positive position. Failure to do so may result in an account being closed and adversely affect your credit rating. Not a bank I would EVER recommend.

  Response from the owner

  Hi Rachel, Thank you for sharing your feedback. I am sorry your experience did not match your expectations. We truly appreciate your feedback so we can do better moving forward. If you are open to it I would love to chat more privately so we can make sure we put the proper solution in place.

• D

  Darla Price
  1

  This bank is a pure example of how the rich get more rich and the poor get more poor. They charge $5 to cash a check at their bank EVEN IF the issued check is from their bank. Crooks. I'd give no stars I could.

  Response from the owner

  Hi Darla, We apologize that you did not have an amazing experience. Would you be open to having a conversation over the phone so we can learn more about your situation and concern?

• L

  Life With Intergrity
  1

  They will cancel your card without explanation or their systems will be down and not notify you. Multiple times I’ve not been able to access my money because of their poor banking system and poor communication.

• C

  CANDACE STEDMAN
  5

  I've done business here for a long time. They are always ready to help. They are more than just a Bank. They're like family ;)

  Response from the owner

  Thank you for the wonder review, Candace!! We are so lucky to have you with us!

• D

  Derek Volk
  5

  Each and every individual who works at this location is courteous, professional, and absolutely delightful. Thank you for all of your help and support to me and my family over the past 10+ years - there is no financial institution I trust more than the Profinium family!

  Response from the owner

  Thank you for your trust, Derek! We strive to ensure everyone has a fantastic experience when teaming with us. We look forward to continuing our awesome service with you!

• H

  Heidi
  5

  Live in Rochester and Bank with Profinium. Great service.

  Response from the owner

  Thank you for the 5 star review!! And who says long distance relationships don’t work LOL! ;) Thank you again Heidi!