PrimeWay - Missouri City Retail Center Hwy, Missouri City

PrimeWay - Missouri City Retail Center Reviews

• J

  Jeffna Augustin
  5

  It was the best experience everytime we come to this branch in Missouri city, specifically with Jennifer Goodall. She is very helpful and warm. Never done any reviews but she is worthy of my time. From the Pierre Family

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  JAYE HARDING
  1

  if it wasn't such a hassle to change my direct deposits, I would leave. The manager acts like she is doing you a favor. I wanted to withdraw a large amount in cash. She informed me that it wasn't possible to get immediate cash, would take several days to request......then proceeded to ask me "Why do you need such a large amount in CASH anyway". You know I wanted to say....."none of your blankity blank business. Half the time one of the drive thru lanes is out. It seems they have daily withdrawal limits less than my other banks. I don't know, it just seems doing business with them is always a hassle of some sort....not sure why I stay????????? Direct deposit and very little need to interact, but when I do, it is not pleasurable.

  Response from the owner

  Hello Jaye, We would first like to apologize for the experience you recently had with PrimeWay. We take pride in striving to provide 5 star service with each member of our credit union and feel that you didn't receive it. When you have a moment, would you please call Deannè Shaw, VP of Retail Services, at 713.799.6548, so we may know more about your recent experience? Thank you.

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  Jackson Humphries
  1

  This place is ridiculous. They wont let me cash a check because I am a new member. They want to hold it for 9 business days until they will release any funds. Which to me sounds like they think I'm a thief. Would a bank robber come in hand you his social security card, his photo ID, and his home address then rob a place? I feel like I should close my account here then open an account with a real bank, like bank of America. At least they will have a teller in person and the means to cash a check.

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  Justin Smith
  5

  Danielle Green was awesome!! Ask for her when you come in here for an appointment. She helped me refinance my car.

• T

  Trent Dowdell
  2

  Great bank but the phone customer service is horrible. Always answer the phone like they rolled out of bed and always have an attitude.

  Response from the owner

  Hi Trent, We believe in 5-star services and are sorry to see you didn't received that. When you have a moment will you reach out to Andy Rodriguez, Director of the Virtual Retail Center, at (713) 799-6286, so he can know more about your recent experience?

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  Laurie MG
  5

  This branch is very modern and I love the teller machines. It allows me to make financial transactions on my own or with a teller if I need too. Plus, the staff here is always so friendly and remembers my name everytime I visit.

• O

  Oak
  4

  —update 9/2018: they called to make things right and I was able to get the awesome rate they were offering! I also ended up getting a CD too! It was a win win for everyone! So please beware... yes they have better rates than others but they or I should say my rep was dishonest. I came in on a tues to inquire about rates and how the process works. Then I asked about a co-signer option... she said yes we could go that route. I go today and she tells me after she pulls my credit that even if my co-signer has A++ credit, they will go with the person who has more income... well why the hell didn’t you disclose that info prior to? Her response, I didn’t even think about it. My butt you didn’t.

  Response from the owner

  Hi, Ms. Kao. If you have a moment, would you please call Deannè Shaw, VP of Retail Services, at 713.799.6548, so we may know more about your recent experience?

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  JD Martin
  3

  I really like Primeway. I’m not too crazy about the atm style teller service at this location. I understand this is for the safety of the teller but I was having a difficult time hearing the teller on the handset even asking her to speak up. I’ll continue to use Primeway but I’ll stick with the co op banking at another branch.

• B

  Brandon Bailey
  1

  Not a real bank location , too busy to serve customers.

  Response from the owner

  Good Afternoon Brandon, We are so sorry to hear that this has happened to you, and we understand your dissatisfaction. We strive to provide five-star service and apologize that you appear not to have received that. When you have a moment, would you please provide your contact info to Jennifer Goodall, Retail Center Manager, at 713.799.6364 or via email at [email protected]. Thank you, and we hope to hear from you soon.

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  Nyerra Kelley
  1

  The wait time is horrible I went in to get a simple paper notorize and waited Two hours when there was nothing but 3 people in the lobby including me . I will drive clear across town and go to another location never coming to the location in Missouri City again

  Response from the owner

  We apologize for the wait! We will certainly be investigating why it took so long and what we can do to prevent that from happening in the future. One way we try to help keep the wait down is set appointments. You can make an appointment online for any of our branches by going to: www.primewayfcu.com/appointments. Again, we apologize and thank you for letting us know.