PrimeSource Credit Union E 3rd Ave, Spokane

PrimeSource Credit Union Reviews

• J

  Jahaira Hernandez
  1

  I constantly have a problem with this bank never answering my calls or returning my voicemails. I don’t live no where close to Spokane and how can I pay my car payments if they never answer. I’ve called a whole week straight and no luck, and eventually I get a letter in the mail saying my payment is late. Ridiculous. They’re also horrible at sending me my receipt through email, I have to call them back multiple times to send me my receipt. They need better customer service that’s for sure.

• C

  Cindy Cloe
  2

  I have banked there for OVER 30 years, with never a single NSF, etc. Making a simple deposit anymore is impossible. Why does my deposit need approval?? I am not taking any funds out. Put a hold on it if you need to make sure the check clears, but approval? Will be closing my account soon. They make you feel like you're performing fraud, and the length of time of being a customer means nothing.

  Response from the owner

  We are truly sorry about your experience. We will be reaching out to you to discuss, and hope you will share details at that time. Our goal has always been to provide exceptional service to all members.

• j

  jose alexander
  1

  Very unhappy with the handling of my accounts, I opened a line of credit and NEVER used it over the last 10 months, After calling and finding out why I was receiving late fees on an account I never used and talking to the 4th person who was managing my accounts because they were no longer with the company I decided to close my line of credit, savings, and checking accounts and go back to Numerica. Some times the small local Credit Union is not the best choice. Pass on this one if you can.

  Response from the owner

  We are very sorry to hear about your experience at PrimeSource Credit Union. We strive to provide exceptional service to all members. Please call us to discuss the details of the situation so we can provide more information. Again, we apologize and wish your experience had been a better one at PSCU.

• n

  natalia green
  5

  The friendly faces, and the friendly voices when some irregularity happens in my account. That is the beauty of the the small friendly bank when they remember your face, your name and your voice. World becomes extravagantly hostile, and you suddenly are taken by friendly surprise... More than 15 years...? Thank you!

  Response from the owner

  Thank you Natalia! We appreciate your kind words and we're thrilled with your experience at PrimeSource!

• E

  Elizabeth Johnstone
  1

  I have been a member for over ten years and was affected by fraud on Christmas. They did not help me recoup my money that was stolen and I am so disappointed in their service.

  Response from the owner

  PrimeSource Credit Union values all of ours members, and strives to provide exceptional service. After extensive research, these transactions did not qualify for fraud because the merchant participates in the Verified by Visa program. PrimeSource Credit Union exhausted all available options in the attempt to recover these funds for our member. Our goal would have been for a better outcome as well.

• R

  Raymond Bovent
  4

  It's friendly personal service I get everytime I walk in the branch. And knowledgeable. Staff. Great bank.

  Response from the owner

  Thank you Raymond!

• L

  L. M. Dyre
  4

  Very friendly and helpful for ten years now. Thanks Prime Source!

  Response from the owner

  Thank you for your kind words and valued membership!

• B

  Bekki Burroughs
  5

  Thank you Prime Source Credit Union, I appreciate your help and support

  Response from the owner

  Thank you, Bekki! Glad we could help out!