Prime Financial Credit Union S Packard Ave, Cudahy

Prime Financial Credit Union Reviews

• M

  Margaret Lambrecht
  5

  I do all of my banking at Prime Financial Credit Union Online. My review is not to correct, but to thank all the excellent people that have created a wonderful site to do all of my banking needs. It is always safe and secure and I feel perfectly comfortable having my retirement Social Security paycheck automatically sent to Prime Financial. Thank you for taking good care of my needs at all times. Marge Lambrecht

  Response from the owner

  Thank you for the kind review, Margaret! We look forward to serving you for years to come!

• N

  Nick Smith
  1

  THE ABSOLUTE WORSE PLACE TO BANK!! Consistent fraud on my debit card constantly I’ve replaced at least five different cards and once again I’m dealing with fraud issues. Consistently getting unknown fees that the staff cannot explain. They are not upfront when you’re opening your account with the fees and other charges, I definitely wouldn’t recommend this Credit Union!!!

  Response from the owner

  Hi Nick, I’m sorry to hear about the issues you’ve been experiencing. We do everything possible to prevent and address fraud, but cybercriminals are always finding new ways to capture cardholder information. Regarding fees, you should have received a document listing our fees and when they are incurred. If you didn’t, please email [email protected] and we can get that to you. Most members are able to avoid fees by ensuring they’re in the best account for their needs (like no monthly fees, no ATM fees, etc.) and by using online banking to manage their balances and avoid overdrafting. I hope we can resolve these issues for you and provide you with the 5-star service you deserve.

• D

  Dusty Hartl
  5

  I have had absolutely wonderful experiences with Prime Financial. Most recently, I decided to purchase a car. As a first time car buyer I had no idea what I was doing. Thanks to Will Smith, I was able to get the car I wanted and, even better than that, I was able to afford it! Will spent an endless amount of time on the phone with me, answering all my questions and even catching mistakes the dealer made in calculating the taxes and fees. Prime has an asset on their hands and thanks to Will, I will be a member for a long time to come. Thanks Will!

  Response from the owner

  Hi Dusty, thank you for your review, and congrats on purchasing your first car - that's a big milestone, and we're grateful to have been a part of it! Will is an auto loan all-star (no doubt!), and we'll be sure to share your great review with him. We look forward to serving you in the years to come!

• R

  Roxane Bruyette
  4

  What could be improved?? Since I have a mortgage account with a mortgage balance and payments, I should be able to make a PRINCIPAL payment online. Currently, I must call in during normal business hours and try to reach a few specific supervisors to make this request. Sometimes I have to leave a message and wait to be called back. Please let me control ALL my accounts online and to make a principal payment on my mortgage as I desire.

  Response from the owner

  Hi Roxane, Thank you for your review! Feedback like this is always good to hear. Because we understand empowering members to take control of their finances is important, this is a suggestion we'll look into. Thanks again for sharing!

• T

  Thomas Bolton
  5

  I so like the Credit Union that I joined te Board of Directors. I have been on the Supervisory Committee for ten years or so. Prime is really serious about serving under-served populations. They are true practitioners of the credit Union Movement. The staff cares!

  Response from the owner

  Hi Thomas! Thanks for the kind review. We strive to always do what's right for both our members and communities, and we'll continue to do so for years to come!

• R

  Robert Bork
  5

  Good rates, like both the debit and credit cards. Especially like the online banking, but most of all the face to face experience. I have been with PFCU since 2006 and was not surprised when I recently financed a new car purchase on the phone due Covid 19. It went quick and easy and is now online with my other accounts. 5 Star

  Response from the owner

  Thank you for your kind review, Robert! We look forward to serving you for years to come!

• K

  Kairy Ibrahim
  5

  I have my home mortgage, checking, and savings with Prime. It is accurate, convenient, and the staff memebers are friendly and helpful.

  Response from the owner

  Hi Kairy - thank you for your review! We're so happy to have you as a member and look forward to working with you for years to come!

• L

  L L
  5

  The website is user friendly enabling you to complete tasks with the least amount of effort. I also like the fact you will receive an alert/email for all login sessions, transactions, etc..

  Response from the owner

  Hi L L! Thanks for your kind review. It's great to hear that you're enjoying online banking and all the features it has to offer. We're so happy to have you as a member!

• D

  Dawn Tucek
  2

  Long term customer and very disappointed with the direct deposit service. A customer shouldn't have to wait until your employee deposits payroll and it is different every week. Looking elsewhere for my checking/saving account needs.

• L

  Linda Dirnbauer
  5

  If you are looking to have all your banking in one place with low or no extra fees, I am very happy my banking is with PFCU. You will be too!

  Response from the owner

  Hi Linda! Thanks for your kind review! Low to no fees, that sounds like banking the way it was always meant to be! Thanks for being an awesome part of the credit union.