Premier Bank Hillman Way, Youngstown

Premier Bank Reviews

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  Carrie Gray
  1

  Im prefacing this by saying my mother has been in town as the live in nurse for my grandmother who passed away last week so they decided to pay her a little: My mother took my grandfather at about 4pm on May 24th to this premier bank. Two ladies working one heavy and young one short and old. They were the next ones standing in line and they literally made them wait 40 minutes so they can get this money out. The old woman working told my mother that my mostly deaf grandfather could speak for himself when she was helping him hear her. They racially profiled my grandfather, pelting him with inappropriate questions like they wanted to know where he retired from. He already provided them with every identification that they needed why do they need to question him on where his money came from. So not only did they interrogate him, they made my 85 year old grandfather with a dying wife at home wait around for 40 minutes because they didnt believe he had that money or something. My grandfather is latino and I guarantee they wouldnt have interrogated a white man.

  Response from the owner

  Hi Carrie, thank you for your feedback. We pride ourselves in providing excellent customer service and we are sorry to hear that we didn’t reach that level for your grandfather. I shared your concerns with our management team. A manager will be reaching out to your grandfather directly to hopefully resolve this issue.

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  Chris Barker
  1

  Trying to make a phone call to ask a question about refinancing rate on the account I have with them.I have tried calling local banks the numbers on my payment sheet .Numbers listed on web site 5 calls later and still after 35 mi. No one answers..not ever able to leave a message..your phone system is terrible. Guess I'll check with another bank to refinance

  Response from the owner

  Hi Chris, we are currently experiencing high call volume. We are sorry you've had difficulty getting through on the phone lines. Can you please email us your contact information at [email protected]? We'll have a banker reach out to you directly to answer your question.

• j

  john nardelli
  4

  Very nice staff , made my transaction quickly, lot better branch than the boardman one

  Response from the owner

  We’re glad you had a great experience, John. Thank you for choosing Premier Bank and we look forward to seeing you again soon.

• S

  Shannon Troy
  1

  No help at all! Can not activate card for over a month now. Thanks premier bank.

  Response from the owner

  Hi Shannon, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager would like to reach out to you directly to address your concerns. Could you please contact us at [email protected] or call our team at 1-877-367-8178 to give us your contact information?

• G

  Gwen Johnson
  5

  I have been banking there for almost 20 yrs. I love it

  Response from the owner

  Thank you for the positive rating and for banking with us! We want to be your trusted advisor and will continue to work hard to exceed your expectations.

• S

  Sean P. O'NEIL
  1

  Used to be great, now it's HORRIBLE! STAY AWAY!

  Response from the owner

  Hi Sean, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager will be reaching out to you shortly to address your concerns.

• M

  Miguel Medina
  5

  Great staff , they patiently answered my questions .

  Response from the owner

  We’re glad you had a great experience, Miguel. Thank you for choosing Home Savings Bank and we look forward to seeing you again soon.