Premier Bank S Main St, Poland

Premier Bank Reviews

• A

  Altair Chase
  1

  Falsified the date of a deposit JUST so they could maximize the amount of NSF charges they could hit me with. Go literally anywhere else. This place is a complete joke and full of thieves.

  Response from the owner

  We care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. Jim Sebastian, Branch Manager of our Poland Office would like the opportunity to investigate your feedback further. Could you please contact him at [email protected] or call him at 330-757-3748. He’ll gladly work with you to resolve any issues as quickly as possible.

• H

  Henriette Njabon
  5

  I've been banking with Home Savings in Poland since I was little, and the people working there have always been so nice. Now I live across the state with no local branches in town but I still choose to bank with them! They've always been understanding and helpful when I had concerns or issues, which is not something I can say about other banks I have had accounts with.

  Response from the owner

  Thanks so much for the great review, Henriette! We look forward to continue serving you in the best way we can. Thank you for choosing Home Savings Bank.

• S

  Susan Morley
  2

  Literally just sat in drive thru for 15 minutes and only one car ahead of me. I could not leave because there were 3 cars behind me. Used to be such good service. Sad that it's changed

  Response from the owner

  Hi Susan, your feedback is important to us. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• R

  Rob Blower
  1

  Since transition to Premier cannot get a hold of anyone! All three phone numbers do not work properly. Online banking has issues and no one to speak with...horrible.

  Response from the owner

  Hi Rob, your feedback is important to us. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• D

  Dallen Shumway
  5

  Customer service from Patty was 5 star. She went out of her way to get me what I needed.

  Response from the owner

  Hi Dallen. We are so glad you had a positive experience with Patty at our Poland office. Thank you for taking the time to let us know and thank you for choosing Home Savings Bank!

• M

  Michael Sokevitz
  4

  Been coming here for years. Nice bank, friendly workers who are always pleasant

  Response from the owner

  Hi Michael, thank you for the positive rating and for banking with us! We want to be your trusted advisor and will continue to work hard to exceed your expectations.

• K

  Kaylin Mullins
  1

  This place will not answer calls, the phone numbers say they are not taking calls due to high call volumes!

  Response from the owner

  Hi Kaylin, we are currently experiencing high call volume. We are sorry you've had difficulty getting through on the phone lines. A banker will be reaching out to you shortly to assist.

• C

  Camden Gomon
  5

  uhh... my mom goes here, I think....

  Response from the owner

  Thank you for the positive rating and for banking with us! We want to be your trusted advisor and will continue to work hard to exceed your expectations.