Premier Bank Market St, Youngstown

Premier Bank Reviews

• C

  Carl Phillips
  3

  It's right down from the mall so it's pretty convenient. Staffed with enough people. I've never had to wait very long. Quick in and out.

• J

  J Z
  1

  Be cautious with these google reviews, the ones posted here are for Home Savings not Premier Bank. After Premier took over the whole idea over customer service and easy banking was over with this establishment. I was with Home Savings for over 10 years almost and loved everything about it from the Mobile banking to the AMAZING staff and management at the Boardman branch location. The ease of banking has been flushed away along with the Home feel environment in person banking. I do not feel the reviews posted here are fair to what the new bank really is and feel if zero stars was possible they would have it. Mobile banking is horrible , in person banking has become a headache and drive through is more a sit and wait through. Very sad to say im looking for a new bank as i write this review, Google needs to remove Home Savings reviews and let the people see what Premier Bank is TRUELY rated at.

  Response from the owner

  We care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. Mindy Wiesensee, Branch Manager of our Boardman Office would like the opportunity to investigate your feedback further. Could you please contact her at [email protected] or call her at 330-758-8111. She’ll gladly work with you to resolve any issues as quickly as possible.

• j

  john nardelli
  1

  I have had a loan here for years, I always go inside with my payment book and check written out to ma ke a payment, the teller asked for my I D, I asked why I’m just making a payment, I gave it to him anyway, he starred at for several minutes, I asked him what he was doing, never processed my payment, I asked for my stuff back, as I was leaving, the other tellers were rude to me

  Response from the owner

  Your feedback is important to us, John. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• T

  Trey Soares
  1

  Terrible banking! If you use the drive thru i hope you have nothing planned for the day i mean ive never seen anything like it in my life. Theres nothing convenient about it. Stay away.

  Response from the owner

  Trey, thank you for the feedback. We care about our customers and want you to have excellent service every time. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• E

  Emily Wright
  1

  Waited in the drove thru area for over 25 minutes with only a few cars in front of me. Service is very slow and it was not super busy.

  Response from the owner

  Hi Emily, we are sorry your experience didn’t match your expectations. We want every customer to have a positive experience. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• S

  Steve Mort
  1

  Absolutely HORRIBLE!!!! These morons needed me to fax, FAX (in 2016) my driver's licence to verify my identity. After 12 different faxes from 3 different fax machines, none of which they were able to process, I decided to cancel and stay with my current bank. There is not a snowball's chance in hell I will ever do business with Citibank. TRAINWRECK!!!!!

• F

  Faye Wade
  5

  Really Took the time to explain and gEt My ACCOUNT Back ON TRACK ! Thank YOU Jeannie

• D

  Dustin DiDonna
  5

  Everyone I deal with at this location is always pleasant, friendly and helpful.

  Response from the owner

  We are so glad you had a great experience, Dustin. Thank you for choosing Premier Bank and we look forward to seeing you again soon.

• R

  Ralph Jordan
  5

  Great place to Bank. Very friendly and helpful. Thank you

  Response from the owner

  Thank you for the positive rating and for banking with us, Ralph! We want to be your trusted advisor and will continue to work hard to exceed your expectations.