Premier America Credit Union N Victory Pl, Burbank

Premier America Credit Union Reviews

• J

  Jeff Levine
  1

  I went in to make a deposit after taking the trip from the south bay to a branch in the Valley, the trip alone was 40 min. When I got there there was one teller with someone doing a transaction. Plus one male employee sitting at a desk, A few minutes after I got there there was a very pretty women walked in and was waiting in line next to me. The male employee instead of talking to me pulled the very pretty women and left me in line. Once I got to the teller she had to get a manager to help me since the amount of the deposit was over her control, which means I had to wait longer. The trip home was not much better then they way up it was almost 50 min on the way home.

  Response from the owner

  Hi Jeff - thank you for sharing your feedback. We sincerely apologize that your branch service experience took an extended period of time. As a member owned cooperative, it's our goal to provide timely service to all members in an equal manner. We'd like to learn more about your experience to see if there are additional opportunities for us to improve our service standards. Please DM us so we can have a representative reach out. We'd also be happy to provide you with shared Credit Union locations in your local area where you can make deposits and avoid making longer trips to one of our branches. We're here to help! Thank you again for your feedback. Have a great day.

• W

  Werner B
  5

  Been a member for years, and never had anything but great service with a very personable staff.

  Response from the owner

  Hi Werner - thank you for sharing your feedback. We're so glad to hear that the Empire Branch team consistently provides you with great service. You deserve it! We thank you for being a valued member and for the continued opportunity to serve your financial needs. Have a great day!

• R

  Rasputin Kamatsu
  1

  Offensive and extremely invasive in private lives. I deposited 2000 cash in a month, and the manager called questioning where all my cash came from citing "COVID-19." Total nonsense. I laughed at it and asked their Risk Management group to get in touch with me. In my honest opinion they are bored from COVID-19 and intentionally harass their customers to keep their jobs. Avoid them at all costs.

  Response from the owner

  Hi Rasputin - thank you for sharing your feedback. As a member owned financial institution, it's our goal to make sure everyone feels comfortable and respected with the service we provide. You deserve nothing less. If we fell short of our goal, we sincerely apologize and would like the opportunity to make things right. Please DM us with your contact information so that we may have a Member Service Specialist reach out to you. Thank you.

• E

  Erick Farruggia
  5

  As owner of a small company I feel well treated and welcomed on this branch.

  Response from the owner

  Hi Erick, thank you for your feedback. We greatly appreciate your membership and look forward to continuing to meet your banking needs. Have a great day and Happy Holidays!