Premier America Credit Union N Hollywood Way, Burbank

Premier America Credit Union Reviews

• C

  Clint Young (youngclint)
  5

  This place was awesome, the customer service was on point, and the assistance needed by my mom also on a perfect on point service. I don't mine going over the hill to receive great customer service. After mom was done with credit union, she easily went to Jersey Mike's to have a waiting good ordered meal. lol It was Saturday, expect to wait next door. And, how I tested things too. lol

• A

  Apartment Cleaning Solutions Co.
  1

  If you have things to do don't go here , these people are super slow.. 20 minutes to deposit a check

  Response from the owner

  Hello - thank you for sharing your feedback. We sincerely apologize for any service experience that has taken longer than expected. We're always looking for opportunities to improve our processes to make banking with us easier. Please DM us with more details about your service experiences. We'd like to take advantage of any opportunity to improve. Thank you for being a valued member of Premier America and have a great day.

• J

  Jacqueline Estrada
  5

  Amazing bank they keep in touch with you service is amazing every one is nice and straight forward! Im geting a car loan with this bank and let me tell u they have the best prices you cant beat! Maybe at the time ppl go in when its busy but with an appointment everything is smooth and its worth in the end !!! Very Happy Customer 😁👍will definitely look forward to a house loan in the future !!♡

• T

  T M
  1

  If i could give this place 0 stars I would. They have the WORST customer service I have ever dealt with. Not only are the employees so incredibly rude, but they will lie to you for no reason. Yesterday i called to conform that my account is available to withdraw money from and they told me I simply had to come in, and sign for my money. Today when I went into this bank, they did not take responsibly for the fact that one of their employees lied to me over the phone. They told me my money was not accessible EVEN THOUGH ITS MONEY I WORKED FOR And threatened to call 911 on me if I didn't leave. They where so disrespectful and so rude I am still in awe of the way I was treated. I drove an hour to this bank, and now I have no gas to get home even though THEY TOLD ME I can come get my money from simply signing. They kept repeating "it's not our fault", If THEIR employee tells me false information it actually is THEIR fault. Take some responsibily. I would never EVER come to this bank. Horrible !!!

  Response from the owner

  Hi Torrie - thank you for your feedback. Our VP of Retail Delivery is interested in your feedback so we may better serve you and others in the future. May we contact you directly? Please send your contact info where we can best reach you. Thanks!

• L

  Laura H
  1

  I would really give this branch zero stars if possible. The customer service here is horrible. 7 people in the branch and 1 teller open. Standing in line for 20 minutes and one of the desk people helped the person behind me while i also had a straight deposit. If you have 4 people waiting inline common sense would be to stop texting on your phone and do your job.

  Response from the owner

  Hi Laura - thank you for your feedback. We regret that you've encountered these challenges banking with us. It's our goal to provide exceptional service, and clearly, we've missed the mark. We'd like to have a Member Service Representative contact you directly to learn more about your situation and see what we can do to make things right. Please private message us with your direct contact information. Thank you and have a great day.

• J

  Julieanne Benson
  5

  We got a car loan with a great rate. They even had a car scout which helped us find the car we wanted at the price we could afford. All the paperwork was pushed through fast and easy. The service was fast and pleasant.

• J

  Jason Cohen
  4

  I don't know where the bad reviews come from besides one time they were updating the app and I couldn't see my balance for 3 days the guy on the phone was rude. Aside from that bank been great I can spend my money without problems.

  Response from the owner

  Hi Jason, thank you for sharing your feedback. We appreciate the continued opportunity to serve your banking needs. Thank you for being a valued member. Have a great day!

• A

  Axj Shop
  1

  Nice People but the bank sucks. Deposited a check and took 3 days to clear. Then Romeena Fariyal sends us a letter saying she is closing our account for no reason. Buyer beware.

• D

  Daniel Coelho
  1

  The worst bank ever! Every time I talk to someone they are extremely rude and of no help at all. I highly recommend to stay away from this bank. They are terrible. -1000 stars

  Response from the owner

  Hi Daniel - thank you for your feedback. thank you for your feedback. Please PM us your contact information. I'll have our branch manager follow up with you to see how we can best assist you. Thank you.

• g

  great cesars ghost
  1

  Their Saturday hours need to be longer ..not just to 1:00 pm ! ! not very customer friendly ..credit unions should be competitive with banks ...not even worth 1 star...back to Wells Fargo I go ....

  Response from the owner

  Hello Cesar, Thank you for your feedback. We apologize for any inconvenience this may have caused you. Would you like to speak to our VP of Retail Operations? If so, please send us a private message with your contact info. Thanks!