Preferred Credit Union N Lafayette St, Greenville

Preferred Credit Union Reviews

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  Shirley Badger
  2

  Was a member there, left because they were biased and many of the tellers were rudebut there were a couple who werehelpful and cordial. The manager back 29 years ago was condescending and offeredno help. Got the feeling we weren't welcome to bank there, so we went to the State Emloyees Credit Union which was more helpfu and cordial,freindly.

  Response from the owner

  Hello Shirley, Thank you for taking the time to write a review. I would love the opportunity to learn more about your experience with Preferred. I am not sure if you are referring to staff from years ago or our current staff. Please give me at call at 616-588-6812 if you have time to chat. Sincerely, Chris P.

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  Cheyenne Kelly
  1

  This loan office is a joke. Every-time we needed something it was a 2 trip situation because you are always messing something up. You asked noisy questions that had nothing to do with the loan(yes I know there are security questions. These weren’t those). We live in another state now and you’re STILL screwing things up. Thanks for not signing off the title or notarizing a letter when you mailed it to us when it was paid off. Closing our accounts.

  Response from the owner

  We are sorry to hear about your experience Cheyenne. In talking with the branch it appears we did miss a step in the process. The lien release process can vary from state to state, staff happened to follow the Michigan process which does not require a release to be notarized like your state. We sincerely apologize for any inconvenience this oversite caused. When we are trying to resolve a situation, staff ask clarification questions so we know whether things need to be expedited to make the situation right. I am not sure if that is what came across as nosy or not, but would love to talk to you more about the situation. If you have time and would like to talk more about your experience to help us learn what we could do better in the future, please call me directly at 616-588-6812. Thanks, Chris

• M

  Makenzi Johnson
  5

  Had a great experience using the shared branching feature. We had an oddball situation and our teller did a wonderful job to ensure we found a solution in a quick manner.

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  Rachael Reidt
  1

  Called to change my address was assured my card would go to my new address and they dont usually send out cards until the 3rd week of the month, so I waited 3 weeks and never recieved my card and I called again to find out where it was. They then told me I was given false information the first time I called, and they had already sent my card out to the wrong address on the 1st of your month! Before I even called the first time!

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  Jessica Pellett
  5

  I recently worked with Barb D. on purchasing and selling a vehicle. Barb was a delight to work with and always made herself available to answer questions along the way. She was extremely helpful to talk through options with to make sure the process would be as smooth as possible. I also had the pleasure of working with Cindy who was equally as friendly and helpful. The personalized experience I recently had with PCU is exactly why I chose a local credit union to bank with.

  Response from the owner

  HI Jessica! Thank you for the kind words, it’s always nice to hear positive feedback. We shared your comments with Barb and Cindy too! Thank you for making us your Preferred Financial Partner.

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  shane vansyckle
  1

  Used them for a loan on a new truck. Did everything online, went and picked up a check and sent her a proof of my insurance. Got a letter stating they need proof or they would add insurance to my truck. Emailed them a copy and called, stated she would call for me and add them onto the loan. Few days pass by get a letter stating they added the insurance to my policy and I'm responsible for it. Also would get calls and emails about a copy of social security card, and ID. I've had the truck for three months and had a bunch of issues .

  Response from the owner

  Hi Shane, thank you for reaching out to us! We apologize the process hasn’t been as smooth as expected. I talked with our team member who has been helping you, and it sounds like she has reached out to you to get things resolved. The auto insurance you are referring has a couple notices that go out and sometimes they cross in the mail when you reply promptly to the first notice. If there is anything else we can help with, please feel free to call me directly at 616-588-6812. Thanks, Chris.

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  glenn pierce
  5

  Used for business and personal for over 10 years. Helpful caring staff that do not judge you based on income or where it comes from. Mmmp account friendly, where other banks in the area may cancel your account for writing,checks or using cards at certain establishments preferred is transparent and does not monitor or report the way you may spend your money.

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  James Zynda
  5

  Simply the best credit union around. Friendly staff who remembers your name and cares about their customers. We have been banking here for over 20 years. We'll never go anywhere else.

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  Julie Sherlock
  5

  We use Preferred Credit Union in Ludington for our financial and lending services, and have been very pleased with their great customer service and convenience. Additionally, we experienced a very trying episode with a fraudulent EBay/Paypal transaction, and Ashley, one of Preferred's Card Services Specialists, has been more than accommodating and helpful. Highly recommended!

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  Michael Oakes
  2

  Very slow service. Apathy & indifference wreaks from this place. I went to make a "shared branching" transaction. They do those with my institution, but wanted me to fill out a form like I was a foreigner applying to be a naturalized citizen. They obviously discourage shared branching. It worked. I was discouraged and left.