Ponce Bank, Union City Bergenline Ave, Union City

Ponce Bank, Union City Reviews

• R

  Robert Alvarez
  4

  I have had a checking account with Ponce Bank for two years, as of March, 2022. The customer I receive, both in person and on the phone is excellent. I also love the fact that the Union City, NJ Branch (which is not only the only one in Union City, but the only one in New Jersey, too), is so close to where I live. In person and on the phone, they always treat me right.

  Response from the owner

  Robert, thanks for sharing your great review! We are so pleased to hear about your positive experience with Ponce Bank, Union City! We will surely share your thoughts with the whole team and Ponce Bank. Thanks again!

• a

  alberto trejo
  2

  Worse customer service. The manager is only looking at her computer and dont help customers that are waiting. Tellers using unacceptable language for a work enviroment. While waiting, I overheard complain of short of staff. I was there 15 minutes waiting and no one was able to help to open an account. The worse part of my waiting was that one of their customer arrived and he was able to sit with the manager. I felt discriminated. Meanwhile, I spend 15 min of my time. The worse service ever. The only thing I did enjoyed was the coffee. That is the reason why I am giving two starts, For the coffee.

• I

  Ingrid C
  5

  Great customer service every single staff member I've encountered were friendly and bilingual was a plus

• a

  arthur a
  5

  Great bank and great customer service. The staff is always kind and helpful.