Planet Home Lending, LLC - Baton Rouge Rouge

Planet Home Lending, LLC - Baton Rouge Reviews

• C

  Clay Stokes
  1

  My new loan was sold off to Planet Home Lending. They reached out to me on a recorded line for training and quality purposes and verified everything on my loan including the address of the property and all mailing addresses and other ways of communication. I have received many letters full of lies on how this company is looking forward to serving me in the future.But yet the first payment was sent to another state and of course to another address and I didn’t receive it until the date it was due. Also I had to call on my lunch break checking to see if they had received my bank draft information. Which I thought my first payment would be Drafted. To only learn that it’s not going in to affect until the following month regardless what the lady told me at first. Now I feel as I am set up for failure due to deceptive practices because this company can send me the information for a bank draft but they cannot communicate with me that my draft will not go on effect nor they can send the bill to the right address but the other information including promotional material comes to the right address. For those of us who have to work and can’t stop through the work day and clean up these big companies inadequacy in there own data-processing this is really unfortunate. If this is what I have to look forward for the duration of my loan I would not recommend the headache.

  Response from the owner

  Thank you for taking the time to share your experience. Planet Home Lending strives to provide great customer service and be a responsible partner for our borrowers. Our team takes your concerns seriously. They’re reviewing your complaint and will send a formal response.

• J

  Johnathan Chang
  5

  Sherry Anderson has been an absolute pleasure to work with. She has been so professional and caring to the needs of her clients. I highly recommend using planet home lending, the staff has been very attentive. This was our first home and we were so lucky to have them help us through this experience.

• M

  Melanie Lott
  5

  Douglas and Aimee were exceptional during our first home buying experience. 10/10 will definitely use them again in the future.

• E

  Erin Michaud
  5

  Douglas was the key player is making sure our home buying AND selling experience was stress free and speedy. Highly recommend!

  Response from the owner

  Thank you. I would say you and Eric were the key players making my process easy and smooth by getting items to me quickly.

• D

  Daniel Lehon
  5

  I can not recommend Sherry and the staff enough! She was super helpful and made my first time home buying experience a breeze!

• K

  Karen C. Carey
  5

  Sherry Anderson is a great person and an awesome Loan Officer! I highly recommend Sherry and her team!

• M

  Meredith Poissot
  5

  Douglas is great at communicating throughout the process!