Planet Home Lending, LLC - Augusta Evans Town Center Blvd, Evans

Planet Home Lending, LLC - Augusta Reviews

• K

  Kimberly Walker
  1

  While trying to resolve an escrow issue (not our fault) the customer service representative hung up on me. Highly unprofessional.

• E

  EMILY LeClair
  1

  Horrible customer service. I have an exceptional credit history with this company. Zero late payments ever from the start of my loan for 15 months. I refinanced my loan with another companyand was given a payoff quote good until 7/8. Closing was delayed from 6/28 to 7/1 which was going to delay my payoff by 3 days and crossing over months. I called to inform them of the situation and waited on hold for hours, emailed over 7 times in a week with no response. I told each time the account was being paid in full please don't report the payment, I gave all the details of dates, new company, amounts. They reported the payment late on 7/6 even though i closed on 7/1 and my credit score dropped 83 points. I have NEVER missed a payment with any company and during a global pandemic this company decides to treat its customers like this. Shameful. Custome service is nonexistent, compassion and understanding nowhere to be found. Run and don't ever do business with them.

  Response from the owner

  Thank you for sharing your thoughts. We can't discuss personal information in this forum and ask that you send your contact information to [email protected].

• D

  Dana Patrick
  1

  I refinanced my loan in July 2020. State farm sent over a copy of my declaration during the refinance process. In September 2020, I was notified that they had not been paid. I called 09/02/2020 and was on the phone (between transfers and being placed on hold for almost 2 hours) I was advised that they still had the old company's information and that they had never received the declaration (which I don't believe). During that call I resent the declaration and was assured that a payment was going to be sent and they should have it by that Friday 09/04/2020. On 09/16/2020, I received an email from State Farm stating they still had not received a payment. I called and spent another 1 1/2 hours on the phone (between being on hold and being transferred), while the lady told me my payment had been prepped but not sent (whatever that means). I then was guaranteed that my payment was being overnighted and I should allow 48 hours at most for it to be received. I opened my email 09/21/2020 to another notice from State Farm asking where the payment was. I spent another 41 minutes on the phone just to be told that the payment went out that day 09/21/2020 and was sent overnight. 09/22/2020 State Farm informed me my homeowners insurance was cancelled. This has been a damn nightmare. Another update 10/8/2020* I just got a bill in the mail bc after all of that when State Farm got the check... it was for the wrong amount so I still owe, and I’m not even going to bother having these people send it!

• B

  Beautiful Bronze
  1

  Can y’all please sell my loan to another company.. horrible experience and a complete nightmare

  Response from the owner

  Thank you for taking the time to share your experience. We would welcome the chance to speak with you about the situation. Would you please email your contact information to [email protected] so we can escalate this to a supervisor?

• C

  Casey Swigart
  3

  Does anybody here answer the phone?? Spent 30 mins on hold right now AND yesterday!!

  Response from the owner

  Thank you for taking the time to let us know about your issue. We're sorry to hear that you had problems getting through to us; we are currently experiencing longer than average wait times. If you email us at [email protected], someone will contact you directly to resolve this and improve our customer service experience.

• T

  Tamari Robinson Sr
  1

  They are extremely slow at what the do use someone else

  Response from the owner

  Thank you, Tamari, for reaching out to leave a review. We’re sorry to hear you had a frustrating experience with us. Our goal is to process loan applications as quickly as possible. We’ve shared your review with leadership. To help us better understand what happened so that we can improve our service, we would appreciate it if you’d call Area Sales Manager Don Samples at (318) 900-7624.