Pioneer Bank N Pennsylvania Ave, Roswell

Pioneer Bank Reviews

• M

  Michelle “Missy” Harris
  2

  Unfortunately, I have gone to Pioneer ATM and could not use machine due to out of service or updating. Tried to deposit and was unable to. Tried to withdraw, unable. Finally I was able to contact the bank via app. For this retiree town technology is too tough for most. All in all. If you want to keep money in the bank. Mission accomplished.

  Response from the owner

  Good afternoon Ms. Harris, I am sorry you were not able to use the ATM. We have 5 ATM in Roswell , please call me at 575-625-3609 and i can locate the ATM that was out of service. I am more than happy to refund any charges you occur if you have a use a non Pioneer bank ATM. My name is Carolyn Bell please feel to contact me.

• T

  Teresa Kight
  5

  Love this branch. If you go in to open an account or some other business make sure you ask for Veronica Garcia she is the best. She makes you feel like you are right at home. She had helped with our business account and personal one when ever I have a question can go by or just call her. She is awesome to deal with I just love her personality and fun loving way she makes me feel. There is no dumb or stupid question you might have to her ask her. Thanks pioneer bank for hiring her you have a Ace in home don’t lose her

  Response from the owner

  Teresa, thanks so much for the wonderful review. Veronica is pretty amazing and loves to help not only her customers, but the entire community!

• J

  Jonetta Martinez-Pacias
  5

  Pioneer Bank opened up their location to our agency to hold a meeting on Tuesday, July 23, 2019 at no cost. The location was perfect. The space was large enough for everyone to spread out. The room temperature was perfect, and the facilities were clean. Thank you Pioneer Bank for supporting our programs and our staff in your community. It is very much appreciated.

  Response from the owner

  Jonetta, thank you for the five-star review. I am glad we were able to accommodate your organization. We appreciate the kind words.

• P

  Papa John's
  5

  The staff at the Pennsylvania branch are awesome and very helpful! Brandi, Rene and Stacy are the best employees ever! I went to the branch yesterday with an issue with my account and Brandi took care of it quickly, and with ease! I am very impressed and will continue my banking with Pioneer indefinitely.

  Response from the owner

  Thank you for your business! We are glad to have you as a Pioneer Bank customer. Our team members at our Pennsylvania branch are amazing!

• L

  Laura Weathers
  5

  My family has banked at Pioneer for at least 50 years. I remember going into this branch as a little girl with my grandparents and having a soda and popcorn in the lounge! Today as I walk through the doors to do my banking, I love the smell of the popcorn that they still pop for their customers! I have continued the tradition of banking here! The staff are always very friendly and helpful with whatever my needs may be! Thank you, Pioneer Bank!

• M

  Matthew Shappard
  5

  I have been going to Pioneer for years. I find the service amazing and friendly. Always wonderful staff. This branch I could name so many great people. Staci, Brevonne, Rene, Veronica, Brandi, and the lists goes on and on. Than they go to another branch and I find myself wanting to go the other locations just so I can say hello. Truly awesome service and always in a hurry to take care of me.

  Response from the owner

  Matthew, thank you for the great review and for being a Pioneer Bank customer!

• B

  Bianca Velasquez
  5

  I have been banking with Pioneer for years. Out of all the branches in Roswell, this one is my preferred branch! Always friendly and professional staff ready to offer fast service. I find myself going out of my way to stop at this specific branch for either work or personal banking.

  Response from the owner

  Bianca, thank you for the amazing review! We are so proud of our awesome staff - they really do care about our customers!

• T

  Todd Mohr
  1

  I had worst experience in this bank today. Black lady supervisor looked at me like she strongly disliked me whispered something to teller. In three years I've never been charged to cash in my change. I cash in my change once a month. Never has one of these ladies mentioned a charge. I felt like I was racially abused by your African American employee. Seriously what kind of people are you employing.

  Response from the owner

  Todd, we are so sorry you had a bad experience at this branch. We have always charged a fee for processing coin counting that is disclosed in our fee schedule. We also apologize for how you felt with our employee. This is not indicative of how she treats customers. This employee strives to make customers feel welcome and does her best to provide the best care. We apologize for the misunderstanding.

• R

  Ranchline
  5

  Emilea Montoya is always willing to help you with any issues you might be having with your account. We appreciate her professional approach and positive attitude.

  Response from the owner

  Good morning, thank you for your 5 star review. We are proud to have Emilea as member of Team Pioneer. We endeavor to serve our customers and community.

• R

  Rogue Poet
  5

  Ross department store over-charged my mom $2 on a purchase, then they screwed up their books and claimed the check bounced, even with proof that they withdrew the money. Mr. Carolyn Bell of Pioneer Bank was very helpful in getting Ross to back off and do the right thing, but knowing Ross and its inherent ineptitude, we may be seeking her help again next month. Ross department stores turned my mom over to collections for an error that they were responsible for. They have made little or no effort to rectify the situation.

  Response from the owner

  Rogue Poet, Thank you so much for the wonderful review. Carolyn Bell is a master at helping our customers. She is amazing and we are so glad she is a part of Team Pioneer.