Phenix Finance Services Macon Rd, Columbus

Phenix Finance Services Reviews

• F

  Freddie Fortson
  1

  Horrible customer service. Who they have answering the phone all the way up to management is very disrespectful. I was actually trying to renew my loan, not something I needed to do. I was brushed off very badly. I was supposed to be there at 5 (by the way the establishment closes at 5:30.) because I arrived a 5:03 I wasn't let in and the so call manager gave me a cut gesture with her hand to her throat, ignored my call looking right at me. I was then told they are not letting anyone else in and that I can come back tomorrow. I declined and decided not to renew and was told because I refused to renew they cannot let me back in if I ever decide to in the future. I'm not one to leave reviews, but I had to for this one.

  Response from the owner

  Freddie, we know that you have already spoken with one of our owners, but we wanted to reiterate how truly sorry we are for your experience at this office. As a small family owned business, we are just as disheartened by the treatment you received as you are. Disciplinary action was taken against the involved employee and we hope you will accept our sincerest apology.

• V

  Victor Whitehead
  5

  The people in the office are very courtesy very professional and was trying to help anyone!!! I would recommend anyone to go see them to get a loan today

• A

  Ashley Holmes
  5

  I have use this company for a while now and Kedra has assist me very well every time I go. She is very polite and helpful. I would definitely recommend this place if you are in need of a loan.

• D

  Derykah shaniece
  1

  Rude and unproffessional staff horrible service harrassing phone calls as well as threatening gestures. And they talk bad about customers in front of other customers. They will catch an attitude if you call and tell them you’ll be late with your payment. Do not recommend.if I could give them zero stars I would.

  Response from the owner

  We have left a voicemail with a phone number to call us at home office. We appreciate all reviews and work to improve our customer relationships. We look forward to hearing from you.

• J

  Jessica Hall
  5

  I have applied for a loan to just help boost my credit and got approved! The representative Kedra Thomas was very professional and called me with all the details that I needed to bring in to get started! Thanks again for your help❤️!

  Response from the owner

  Thank you. We appreciate the opportunity to serve you.

• D

  Donna Bartlett
  4

  Fast professional customer service. Very friendly staff. I have been doing business with them over 20 yrs and they are still my go to for quick service.

• T

  Tyshawn Taylor
  5

  Excellent Customer Service, Reliable, Fast Responses And Convenient

• T

  Tracy Sumdie
  1

  I would not recommend this place to noone i had a loan with them . Paid every month on time even paid off my acount . I had excellent credit with them and because i recommended someone to them that did not pay there bill they will not let me renew a loan with them its like they are holding me responsible for someone elses account . Not any of my other loan companies does this and then everytime i call them, the B... hangs up on me so now im gonna to take them to court and sue them for such BS.

• A

  Arocc Locc
  5

  My name is Aaron, I just want to say I Absolutely love this place, they are super friendly and nice. Very professional. I recommend phenix finance to anybody looking for help .

• a

  arsenio20
  5

  I always use them in a time of need, the process is very simple, and the staff are professional and simple. I’m very appreciative of their quality and effort to make my experience easy going.