PeoplesBank Banking Center Memorial Dr, Chicopee

PeoplesBank Banking Center Reviews

• G

  Gregor
  2

  Went to this branch the other day to get a box of pennies for my son who is interested in coin collecting and they told me they weren't going to give them to me anymore. I have a account with them and never had a problem with them till now. What ever happened to CUSTOMER service? I might have to move my account to a more customer friendly bank I guess

  Response from the owner

  Hello Gregor. We are saddened, after so many years of providing you with great customer service, to have received a 2 Star review. We hope to continue to our relationship with you and appreciate your patience and understanding as we continue to evolve our business practices so that we can provide all customers with the same level of customer service that you have grown accustomed to. Hope you have a nice day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• T

  Tom M
  2

  On 10-21-19 at 0130 pm two tellers on duty, both waiting on commercial accounts. Four people in line waiting. After 15 minute the manager came out to help. Told us not to bring rolled coin-to use the machine. We needed 4 quarters for air for our tire that's why we went to the counter. I guess the bank doesn't want to handle coin. Need more staffing and better customer skills.

  Response from the owner

  Hello Tom M. Sorry to hear you've had this experience. We would like a chance to hear the details of your experience. If you would like to discuss in detail please message us your contact number and we will give you a call. Thank you and hope you have a good rest of the day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• D

  Devin Wesolowski
  2

  The customer service at this particular branch has been pretty subpar every time I've chosen to go there. I walk in with the intentions I'm simply getting a new debit card printed because mine expired. The woman at the counter tells me they can do it but it's going to take help from the woman working with a customer behind me and as soon as she's done, they would call me over. 10 minutes go by, and that women who apparently have the ability to help print my new debit card walks by me casually telling the same women I originally spoke to that she has to go run some paperwork. I'm sitting there dumbfounded thinking "wait but what about me?!" as she walks right out the door. Great communication skills they have going on there..

  Response from the owner

  Hello Devin. We value your feedback and apologize for your recent experience. Our goal is to provide our customers with quality service and in a timely manner. Thank you and hope you have a good day. Chrissy Kiddy, Corporate Responsibility at PeoplesBank

• T

  Tabitha Christian
  5

  I love peoples bank I would never change to another bank I have NEVER had any problems at this bank

  Response from the owner

  Thank you for the kind words and nice review.

• L

  Liz mccollaum
  5

  This has been my bank for yrs. And i wouldn't go anywhere else

  Response from the owner

  ♥, thanks Liz. Really appreciate the kind words and 5 Star review. Have a great day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• J

  Jay Smith
  5

  This place just saved the day. Open till five what more can you ask for . Thanks for all the help !

  Response from the owner

  Hello Jay. Thanks for the 5 Star Review. Have a great day. Chrissy Kiddy, Corporate Responsibility at PeoplesBank