Peoples Bank Columbia Ave, Munster

Peoples Bank Reviews

• j

  john b
  5

  I've been needing some really complicated approvals and authorizations from both retail and wealth management recently while I work on funding my education and moving overseas. Peoples Bank has been a welcome relief from dealing with massive government entities and big corporations throughout this process. Navigating things like this can be especially difficult and stressful, so I can appreciate how friendly Peoples Bank has been to my situation. I'm never put on hold. They always listen to my concerns and make sure they're giving me exactly what I need. I'm able to talk to the same officers and staff every time I call, and they know exactly what my situation is. It's so important to know other people are taking an interest in my situation and keeping track of what needs to be done. They follow up with me promptly, and things are taken care of in such a timely manner. I'm often waiting hours, days, weeks for follow up with other services, and I speak to a different agent every time. Peoples Bank has been consistent, competent, and caring every step of the way. I have been a customer at big banks. Banking is never easy, I get that. It can be complicated and stressful. But other banks gave me the feeling I'm on my own. If I hit a wall, I was sent away, told to come back when I figure it out. It was impossible to call branches directly and speak with the officers who handled my case, so I had to call 800 numbers or try to work it out online. At Peoples Bank I have relationships with people I trust.

  Response from the owner

  Good morning, John. Thank you for your continued relationships with Peoples Bank. We appreciate the kind review, and are happy to hear that your experiences have aligned with our high-quality customer service standards. I will pass your message along to the staff at our Munster Banking Center. Have a wonderful day, and thank you for banking with us!

• J

  John Metzler
  1

  Used to love this bank. After recent years lost some money here and there from unexpected fees to errors in deposits. Doesn’t seem like they have any care for their customers anymore. It just doesn’t feel like the same bank as before.

  Response from the owner

  Good afternoon, John. Thank you so much for your review. At Peoples Bank, we are committed to providing the best possible customer experience. I apologize that your recent experiences have not met that standard. If you have any concerns, we would be happy to talk with you one-on-one and find a better way to meet your needs. Please call Kellie Taillon, Banking Center Manager of our Woodmar location, at 219-932-0052, to further discuss. Thanks, again, and have a great day.

• N

  Nwi Lady
  1

  Just paid off my 20 yr mortgage w peoples bank. I had a problem early on in my loan and that seemed to put a red check next to my name to call me or send unjustified harrassing letters. I was in a car accident in oct 19, i missed Novembers payment because I had a bad concussion and couldn't figure stuff out. I decided to take the ding on my credit, and pay the 2 months by the end of Dec. At Christmas I received a letter and a pamphlet saying they could foreclose at any time. I had a massive anxiety attack. This bank truly doesnt care about you. During the height of the pandemic April/May I REPEATEDLY called Don and his boss. I left messages, &with the receptionist also, And to this day I have never received a call. I was told there was only one person working and to leave a message. But when I owe money they call me left and right. (This did not occur that often. Maybe every few yrs i was late a week or 2.) Don always has time to leave a message inquiring when I'm going to pay. They do not work w you if you have issues. Their attitude has always been, "just pay what you owe. No help here." Last month I left an incredibly rude message for Don and told him to never call me again. Only thing he has ever done on my benefit. I have no regrets. They wouldn't return my calls during the pandemic... They charged me a fee to close my loan. They wanted every drop.

  Response from the owner

  At Peoples Bank, we are committed to providing the best banking experience possible, and we do this by customizing your experience to fit your unique needs and circumstances. Unfortunately, in some circumstances, we fall short of meeting that goal. We apologize that this experience did not meet your expectations. We appreciate your review, and will use your feedback to look for ways to enhance our service in the future.

• C

  Coke Pepsi
  1

  This by far the worst bank and people to deal with. If you need to do anything with them they are the most unprofessional people to work with. They are only on their schedule and no one else. I would recommend for you not to waste your time with them and to go anywhere else possible

  Response from the owner

  Thank you for sharing your feedback. At Peoples Bank, we are committed to providing the best experience possible, and we are sorry to learn that your most recent transaction at our Munster Banking Center fell short of that. We have forwarded your concerns to Candice Logue, Banking Center Manager of our Munster location, for investigating internally. If you would like to further discuss your experience, please call 219-836-1964, and Candice would be happy to make time to hear your concerns. Thank you.

• T

  Tymir an
  1

  completely unreliable bank i always have some sort of issue using my card and never have any help completely horrible bank. Cant pay any of my online bills because there is some sort of issues with my card. Go to a different bank this bank is terrible. I cannot express enough how many complications i have trying to use MY money.

• L

  Lowanna Hall
  1

  Worst service ever.. I got pre approved for a loan. It took 3 mths for them to tell me, i was denied. The lender was not knowledgeable at all. He did everything backwards. I would not reccommend this place to ANYONE!!!!

• K

  Kristin Eenigenburg
  5

  Have personal accounts and business accounts with this bank, have never had any issues, staff is always kind and courteous

• D

  Denah Trogden
  1

  Absolutely would not recommend coming here. Staff is under trained which always leads to slow service and complications. I will defintely drive out of my way to avoid coming here

• J

  Jean Dohman
  5

  Have always been very helpful with excellent services

• G

  Gyasi Kress
  1

  Horrible, inattentive and rude service. Worst experience with a bank.

  Response from the owner

  Hi Gyasi, we're sorry to hear this. We'd like to hear about your experience. Please give our vice president, retail banking a call at 229.836.4400. Thanks!