People First - Devonshire Downyflake Ln, Allentown

People First - Devonshire Reviews

• T

  Tom Goodwin
  1

  Customer service pretty bad. Went there to refinance a 2 week old new vehicle with all paper work and original window sticker. Asked for 60 percent of truck value just what I had financed and they told me truck wasn't worth loan value. What? Called Navy Federal had it done on phone in 10 minutes they overnighted me paperwork and I got a better interest rate too. I transferred my savings accounts (5 figures) to NFCU next day. I felt discriminated against. Their interest rates are a joke Never use them again .

  Response from the owner

  Tom - I'm sorry you had this experience. Please contact us so we can look into this further.

• S

  Sabat Medina
  5

  I had many questions in my search for a new bank and Tazeen answered them all. I feel well informed and confident in my decision to join People First thanks to her.

  Response from the owner

  Thank you for sharing your experience with us! It's great to hear that Tazeen was so helpful and accommodating. Have a beautiful day!

• H

  Heather Marie
  1

  I am not all surprised with the 2.7 rating. Nothing but headaches from the beginning. We send our car payment in early and receive 10 days past due notices of $2. These people are a joke. There’s so much more I could tell you, but I’m so tired of it. Please save yourself the headache and go with someone else at all costs!!

  Response from the owner

  Heather I'm sorry you had this experience. I can't seem to find an account to research what happened. Please contact us so we can look into it.

• J

  Joseph M Bartek Jr.
  5

  Had some personal business to take care of with my banking account and my grandchildren‘s and peoples first handled all my questions very quickly and now I’m able to do better Ways of handling my accounts. Thank you Cheryl for all your help

  Response from the owner

  Thank you, Joseph! We're pleased to hear that Cheryl took such great care of you. Have a terrific day!

• E

  Eric W
  1

  If you're looking for a loan, go anywhere else but here. I made the mistake of taking out a car loan with People First, and for the first two years of the lien they hounded me for a title from the DMV that wasn't my responsibility to send them (I didn't even have it). They tried to force me to do their job for them, instead of contacting the DMV directly. Finally, after paying off my loan last month, they put my title in the mail without any tracking information and it was lost. When I asked about it I was told, "Connie saw Thanh mail out the paper title on the 28th. If the member doesn’t have it then he needs to check with the post office or order a duplicate title. It is out of our hands, we did what we should have done." Let me get this straight -- in 2016 you don't use a tracking number when you mail a car title?! One employee watching the other put it in the mail, and all of a sudden your job is done? Now I have to go to the DMV and spend my time and money to replace a title due to their incompetence. I would've rather paid an extra thousand dollars in interest to another bank to not have dealt with any of their horrible customer service reps. Avoid Jodie Zeigenfuss. Avoid Holly Lemos. DO NOT BANK WITH PEOPLE FIRST. The icing on the cake? I've been trying to contact Jodie since Wednesday. Five phone calls and two emails. No response. Worst customer service experience of my life. Do not give them another penny of your business. I wish I could give them zero stars.

  Response from the owner

  We are sorry to hear that you had these issues and we have taken steps to resolve this situation.

• s

  sarah toomey
  1

  Rude tellers. One time offices were closed because employees were on strike. Locked me out of the app and didn’t tell me it was because they “updated it” and everyone had to re-register. Wouldn’t let me make an electronic payment to my credit card. Honestly I have only had bad experience with this bank. Stay away.

  Response from the owner

  Sarah, I'm sorry you had this experience. The employees short work stoppage has ended. When we updated the app we mailed two letters before the conversion to notify our members of the change. Please contact us so we can understand why you were not able to make a payment.

• D

  Diana Burgos Hernández
  1

  I submit an application for a loan, and they said I was going to have an answer right away, she told me a need to wait until monday. I waited and finally called me to say I was approved, and she was going to call me back in a few, she never did!. Finally yesterday I called back to find out they were reviewing my application, after she said yes and gave me even the amount. She never called me back, and finally called me today to say that I was denied. What type of place is this? You say one thing and just change your mind?. Also she had the worst attitud ever! Not customer service at all!!. Never go there!

  Response from the owner

  I'm sorry you had this experience. We can't discuss account details in social media. Please call us so we can discuss this with you.

• A

  Andy Torres
  2

  Their rates are prety good, customer service not so much and their website and mobile app are complete trash, I'm a tech savvy person but I can't figure out how to make my car payments using my bank of america account, I called customer service and all they told me to do was to use "bill pay" from bank of america, I tried doing that but it does not work I absolutely hate going to the bank but looks like I have no choise. Unless they make it easier to make payments online from other banks I'll not do business with them in the future, not everyone has time to go to the bank.

  Response from the owner

  Andy at this time we cannot debit an account at a bank. I’m not sure what BOA’s abilities are to send a payment to someone else. It is very easy to transfer a payment from a People First account using either the app or on the website.

• D

  Darryl Fritz
  1

  Wore place for customer service nothing but threats of legal action behind 88 dollars on a line of credit I hope the new management cleans this up for future customers

  Response from the owner

  We'd like to learn more about your experience. Could you please email us with your contact information at [email protected] and we'll have someone call you?

• K

  Kimberly Torres
  5

  Opened up a new account today with People First FCU. Accountant was very generous and helpful . Very pleased with my first experience at People First !

  Response from the owner

  Thank you, Kimberly! We're thrilled to hear we could help!