PenFed Credit Union Radford Dr, Honolulu

PenFed Credit Union Reviews

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  Carrie Runge
  5

  Very pleased with the service we were provided. Joanne Pagan is an awesome representative! We were assisted within minutes of sitting down, even though we did not have an appointment. She was willing to assist us with everything we needed and made the experience very pleasant.

• S

  SHAWN ROSE
  1

  Some of the most incompetent people you’ve ever met. I’m already a member, and via my online portal submitted an application to open another checking account. Shortly after I got an email saying to needed to call PenFed to verify my identity for the America Checking. Someone called me this morning about “a request to update my phone number”. I informed the rep that wasn’t correct and why she was calling me. So then places me on hold to call another person. When she comes back on the phone she tells me she don’t see my application. I then read her the email and without missing a beat she says “are you sure that’s from PenFed”. Read her the email address and she said yea that is us but you didn’t submit for a checking. I gave up told her I’d stay with the bank I’m at now I’m done dealing with them. I use to have a checking and saving but they closed the checking about a year ago because I never used it. Every time I’d call them for something you can’t get an straight answer. They are very difficult to deal with and 9 times out of 10 they don’t know what they are doing. Bank anywhere except here. This guys are horrible!!!!

  Response from the owner

  Thank you for sharing your feedback regarding your recent experience with Penfed Credit Union. We can assure you this is not the experience we wish to provide for our members. If you would like to share more details about your experience, please email us at [email protected]. Thank you for your membership.

• k

  kamuelalee
  1

  Trying to get a local (808) Honolulu phone number for PenFed's Radford Drive branch of this credit union. What is the local number? There appears to be only PenFed's Mainland 1 (800) number which is ABSOLUTELY no help in Hawaii.

• G

  Gregory Gatioan
  5

  An awesome experience at the credit union. I did not pay any attention to my credit score and how it really affects my buying power, but I learned a whole lot in matter of hours. It saved me time to get the financial products that I was searching for and still saved money in the process. Peace of mind in times of financial uncertainty and economic situation.

• m

  mark Hafez
  1

  Vehicle title for a paid off auto loan was mailed to the wrong person. It took almost half a year to resolve the issue avd get it fixed. This year:waited on the phone for over an hour. The person couldn't resolve a simple issue. They promised to call back after speaking to a branch manager because she is in a meeting. No one called back 4 hours later. Decided to leave work and go to the branch. I had to wait for one hour. Absolutely mediocre service. Several people setting in their glass offices with no customers. One teller and 9 other customers are hopelessly waiting. This is probably the worst federal credit union in the whole country.

  Response from the owner

  Hi Mark, we're sorry for the delays you experienced to speak to a representative. If you still need assistance, we would like to help you. Can you please email us at [email protected] with some details of your issue? Please reference your Google review in your email.

• C

  Charleston Victorino
  1

  always got the run around , unanswered emails, lied to by 2 different employees saying they'll contact me, never did. Its like i had to chase them to do business with them, 2 weeks wasted. Went next door to Navy fed and got it taken care of within a day. Waste time.

  Response from the owner

  Hi Charleston, we've attempted to reach out to you to assist, but have been unable to connect with you. We're sorry for the trouble you experienced and will share your comments with our team. Please reach out if you need any additional assistance. Thank you for considering PenFed.

• Y

  Y T
  5

  I will recommend PenFed to family and friends. Their representatives are very professional and they assist the customer in their needs. They will also follow up with the customer and that will make anyone feel very special.

• L

  Lauilefue Ah Vui
  5

  Great customer service from Mrs Hunn, made the entire application process a breeze. Highly recommend!

• L

  Lauren Pryda
  5

  I dealt with a representative by the name of Kamari and she was absolutely awesome! The benefits offered thru Penfed are worth checking out.

• J

  James Earles
  5

  PenFed services are very convenient and simple. The experience of their agents is very commendable.