Hickam Federal Credit Union Hickam Ct, Honolulu

Hickam Federal Credit Union Reviews

• E

  Eddie_Spaghetti
  1

  My previous experience with this CU when I was first stationed at Hickam AFB was a positive one. I never had any issues or real complaints. This review is for my present time now as I learned that I had an outstanding debt with the CU that was opened up 3 years ago and I was never notified of it. I contacted the CU to gain information but they said that because my account was already closed (as it has been since 2016), they could pull up no information and had gave me another number to call. 5 numbers and 2 debt collectors later, I found I had a 110 dollar outstanding debt with the CU that never appeared on any of my financial records or my closing statements with them. Absolutely useless customer service, abysmal file keeping and downright devious practices from this CU to not have any information but still have the ability to send something to collections and restrict me from opening an account elsewhere. Save your time and money and pass on this place. Opt for USAA or NFCU, never had an issue with either.

  Response from the owner

  Aloha Eddie, thank you for sharing your situation. We apologize that your experience was less than ideal. Your review was passed along to our internal team for assessment. We also would like to chat with you further, please reach out to us with your full name and preferred contact information at https://www.hickamfcu.org/membership/contact/contact-us. Please request to speak to our Credit team in your message. Mahalo.

• L

  LT Vance
  1

  Worst experience with a credit union. Customer service is awful. The staff is uneducated and useless. I highly suggest you find another bank to manage your finances. They try to assess members with ridiculous fees and surcharges. I had to contact them multiple times for inaccurate fees which is mind blowing. USAA, Navy, Air Force, and Wells Fargo are just a few other financial institutions available. I do NOT recommend Navy federal.

• z

  zziyan xxeno
  1

  Awful. Hate this bank so much. Had so many issues with this bank. Honestly, if you're in the military. I recommend Navy Federal or USAA. Hickam FCU is just no help.

• R

  Rico Cruz
  1

  So... lame. Dont go here its so, bad!!

  Response from the owner

  Aloha, Rico. We apologize for your unsatisfactory experience. We strive to deliver exceptional service to our members and did not intend to make you feel this way. Please reach out with your contact information so that someone may address your concerns directly. You may reach us at https://www.hickamfcu.org/membership/contact/contact-us. Mahalo.