Pelican State Credit Union O'neal Ln, Baton Rouge

Pelican State Credit Union Reviews

• N

  Nol Tendo
  5

  They're friendly, but don't expect to get anywhere if you're low income, and bad credit. Your prior on time, never late, and paid off consolidated means absolutely zero They offered me another debt. It was rather laughable. Like thank you sir, would you like more debt? The point was to consolidate not go further into debt. I'm in Louisiana though so what else should I expect. Stay down peasant! I went in with the expectation of what I could pay. It was free money on the table for them. Sure not in one lump sum but over time. I know the prior credit union made their money. Unfortunately it back fired in hopes that this time because I had proven myself prior that this time I wouldn't be given a partial or laughable offer. I got the laughable but offer but I certainly wasn't going to accept that anymore than a partial. Ah well. You win some, you lose some. Try if you must. If you have money I'm sure you'll be shown the golden gates, but if you don't. You'll be shown crumbs and be a fool you might accept.

  Response from the owner

  Hi Nol, Thank you so much for taking the time to send us your experience with us so far. It’s extremely important to us that our members receive world class service at Pelican. At your earliest convenience, can you please email us at [email protected] with more details and your contact information? We would to look into what happened as soon as possible. Thank you, The Pelican Team

• F

  Faith Morgan
  1

  Bank with a different establishment. If you go here, depending on how you "appear", they may not assist or acknowledge your presence, no matter how long you have been waiting in line. But will however skip you for the next person who "looks like them". They also will not return calls from negative experience. There are credit unions out there who actually care. This isn't one of them.

  Response from the owner

  This is not how we want our members and guests to feel when visiting Pelican. We take our reviews very seriously, and we'd like the chance to look into everything, Faith. Can you please send more details on your experience to [email protected]?

• S

  Sean Ezell
  1

  I have never had any problems with this credit union until today. I called today to try to get a problem resolved with my account. Whenever I finally got connected and spoke to somene, I explained the problem and was transferred to someone else. When the next person answered the call, I again thoroughly explained what issue that I needed to have resolved, and yet again, I was transferred to someone else. By the time I was transferred to the 4th person, I explained again what issue I needed resolved, and her reply was, "I will transfer you to the lady's voicemail so that she can help you." Who is the "lady" ?? Well, after all of that, I left a message, and never received a phone call from anyone to assist me. I guess on Fridays they don't feel obligated to serve the customers by returning their phone calls. Probably planning their weekend off instead. Not good customer service at all.

  Response from the owner

  Good morning Sean, We'd like to learn more about your experience with our member service team. At your earliest convenience, can you please email us at [email protected] with more details and your contact information? We would like to send this to our senior leadership team to look into. Thank you, The Pelican Team

• B

  Ben B
  4

  I was painfully mis-informed with my previous review and have edited this review appropriately due to my own accord: Only two drive through lanes at this massive location. Other; much smaller locations have four lanes and get backed up for quite some time, will be interesting to see what happens at this location in coming months with the closest other branch being closed on weekends now. For being on O'Neal lane this location is quite east to enter and exit. Less than one minute from the interstate and also a very beautiful property. Last but not least. Thank you Pelican for correcting me on the information I was wrong about. I've been banking here for years and have had only a few problems.

  Response from the owner

  Good afternoon Ben, We appreciate you taking the time to leave your feedback about our new O’Neal branch. We opened a second branch in Baton Rouge as an added convenience for our members, and our new Corporate Campus was created to provide an improved working environment for our growing team. Our other Greater Baton Rouge Area branches in Mid City, Denham Springs, Prairieville, Zachary, and Jackson are still open for our members with the Zachary and O’Neal branch drive-thrus being open on Saturdays due to their convenient locations. We are going to share your feedback regarding drive-thru lanes with our team, and we’d also love the chance to reach out to see how we can better serve you. Please fill out this form with your contact information so that our team can reach out: pelicanstatecu.com/contact. Thank you, The Pelican Team

• A

  Anthony Pitts
  5

  The service provide by Mrs Darian Bordelon and her team was very pleasant and professional. Thank you and should we have any interested people looking for financial business we will direct them to you.

  Response from the owner

  Thanks for the great review, Anthony! We're glad to hear you're enjoying your Pelican membership. Feel free to reach out to us if you ever need anything!

• E

  E Mock
  5

  Ms. Payne went out of her way to help make sure i was making the right decision and completely understanding the load process. I really appreciate her kindness that was shown to me.

  Response from the owner

  Thanks for the great review! We're glad to hear about your pleasant experience. Feel free to reach out to us if you ever need anything!

• T

  Tamika B
  5

  Nice new building and technology of drive thru

  Response from the owner

  Thanks so much, Tamika, for the outstanding review and great feedback!

• E

  Ebony love
  5

  This place has excellent service but no inside service but may be in the near future.

  Response from the owner

  Thanks for the great review, Ebony!