Pelican State Credit Union Airline Hwy, Prairieville

Pelican State Credit Union Reviews

• J

  John Wardlaw
  5

  Great service. Great establishment. Love this financial institution

  Response from the owner

  Hi John, Thanks so much for taking the time to leave such kind feedback! We appreciate you and are so glad you've had a 5-star experience with us. Sincerely, Your Pelican State CU Family

• J

  Jeff Young
  1

  It amazes me that this bank is negotiating car deals on behalf of its members. I just bought a new home and was pre-approved by my bank. Once I found a home I wanted the lender was more than happy to raise my loan amount by less than 1% of my approval. They did not call my seller and tell them “we need you to cut your price so the deal is structured according to our strict bank guidelines! If you don’t, we are going to find our client another home!” As a car salesperson I invest a lot of time demonstrating the product and explaining the advantages of a manufacturer certified vehicle vs buying a similar non-certified vehicle at what appears to be a lower price, from salespeople who know little about the car, charge extra for extended warranties, maintenance, roadside assistance, and zero tech support after the sale. Steering your members to buy a car on price alone is doing them a disservice. For the record the manufacturers certification adds approximately $2500 in added value for the purchaser. Perhaps your bank is selling extended warranties? Why don’t you just sell cars directly and bypass the dealer all together? #thanksforwastingmytimeover$200!

  Response from the owner

  Good morning Jeff, We take these reviews very seriously, and never want our members to have a negative Pelican experience! We'd like to learn more about your experience. Can you please email us at [email protected] with more details and your contact information? We would like to send this to our senior leadership team to look into. Thank you, The Pelican Team

• K

  Katrina Pelrean
  3

  Since the merge with your company things have not been right. I've been trying to get the correct spelling of my group name and it's still incorrect. It's been since August 2, 2020 with this matter. I drove to Prairieville, La on September 2, 2020 spoke with your employee Allison about this matter. She informed me that she would get this matter taken care of and email me the information to make sure its correct. I have not heard anything from her. It would be very nice if someone would contact me about this matter soon. Thank you Katrina Pelrean (Jeffery Pelrean & CTW)

  Response from the owner

  Hi, Katrina. Thank you for sending this over. We will be looking into this with our Prairieville team and have someone reach out to you in a timely manner.

• J

  James Reed
  1

  I have been calling the loan department for two weeks they pull my credit and I send them all the information that they ask for and I haven’t heard back from them yet really bad service. I can’t even get a phone call back are talk to the lady that’s been handling me application not good service

  Response from the owner

  Hi, James. This is not the loan application experience we would like anyone to have. At your earliest convenience, would you mind emailing [email protected] a good contact number? We would like to look into this further.

• p

  paul champagne iii (Shameless)
  5

  Great bank and excellent service, staff is always willing to help

  Response from the owner

  Hi, Paul. Thank you so much for the 5-star review and outstanding feedback!

• F

  Faye Boutain
  3

  Where is the night depository box?

  Response from the owner

  Good morning Faye, While our Prairieville location no longer has a night depository box, our ATM is open 24/7 for deposits, withdrawals, and more. Our PelicanMobile app is also very helpful for accessing your accounts on the go. We hope this helps and thank you for being a member with Pelican! Thank you, The Pelican Team