PB&T Bank Colorado Springs E Pikes Peak Ave, Colorado Springs

PB&T Bank Colorado Springs Reviews

• R

  Robin Mathews
  1

  Wouldn't even honor a cashiers check they issued. Had valid ID, reluctantly gave my finger print. New supposed branch Mgr with no customer service skills and clearly an incompetent teller asked how i wanted the money. I said I didn't care just cash it. They refused then to cash their own cashiers check. Fire both incompetent employees and reinstate the normal staff who knows what they're doing. To the response just posted, thank you but I already called the main branch prior to posting my review. Your closed and I had to leave a message. I left it for Rachel at 11:22 am. As a previous customer for 18 years, this is the worst experience I've ever had and the absolute worst customer/employee experience experienced. I've never seen these 2 before but whatever mistake was made to put those 2 at this location, I hope you fix it and quick. I'm familiar with faces mostly, but quick get the other 3 long term employees back at this location. Those who have been here for years.

  Response from the owner

  We appreciate your feedback and are currently looking into this matter. Please contact us at 719-545-1834 so we can better assist you in this matter.

• T

  Tinesha Mee
  1

  Today was the worst experience I have had banking with them ever I will be going back to ent credit union you call the Colorado Springs office they are rude you walk in the bank they are nice and nothing works no change machine they can’t notarize a vital records authorization form then I asked do you know where I can get it done they told me No go to the courthouse I see why The turnover rate is so high

  Response from the owner

  Dear Tinesha, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to callDear Tinesha, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to call 1-888-728-3550 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

• K

  K G
  5

  I've always had good experiences with the staff, very friendly and helpful. I also like that when I call, a person picks up. So many banks these days have automated calling or send you to someone you can't understand.

• A

  Athena Gramm
  1

  Took 2 hours just to set a bank account up she said it would take 15 minutes it took 2 hours!

• R

  Rick J
  5

  I love banking with this bank. Allison was great when I went into the bank and was helpful and sweet.

  Response from the owner

  Thank you for your kind words.

• R

  Ryan Paul
  5

  Jessica and her team at PB&T are fantastic!

• l

  lexi “Lex”
  1

  Awful customer service over the phone.

  Response from the owner

  Hi Lexi, I apologize for this experience. Would you please contact me at 719-585-2338 to explain further? Thank you