Pawtucket Credit Union Mendon Rd, Cumberland

Pawtucket Credit Union Reviews

• A

  Ammad Masood
  5

  Friendly staff! Brilliant service every time i go there. Deb, Hannah & Kayla all really know their onions and are always on top of everything!

  Response from the owner

  Why thank you Ammad! Appreciate the feedback.

• A

  Andy Lambert
  5

  I've never had a problem here. They have quick service and they have been very nice to me. Maybe its Because I treat them nice. Customers can be hard to please. Complain and have no patience or be rude. No I don't work there.

  Response from the owner

  Thanks for the great 5 Star review Andy. Can you share anything about your experience that led you to leave this review? We appreciate the feedback.

• J

  John Nicholas
  1

  Nobody answers the phone ever, left on hold for close to an hour every time

  Response from the owner

  Mr. Nicholas, I'm very sorry you are having trouble getting through. Our phone system was experiencing issues earlier. If you are still unable to get through, please drop a note to [email protected] with your phone number and a brief description of how we can help and we'll have someone get back to you.

• S

  Steven F
  1

  The manager Deb is rude and condescending. Closed my accounts due to this branch. Unprofessional, unorganized, and lazy.

  Response from the owner

  Hello Steven, might you be able to e-mail us ([email protected]) with a phone number where we can reach you to learn more?

• D

  Deborah Barnes
  1

  Tenant deposits rent into my account each month and for the last two months they have withdrawn the amount from my account and deposited into the tenants account instead! Clearly not detail oriented nor payimg attention to what they are doing!! Huge hassle to fix! They also put my account balance on the slip they gave him where his name is NOT listed on my account!!! Go elsewhere for quality banking!

• R

  Roxanne Charette
  5

  I've never had an issue here. I ended used other banks and none of them have been as friendly or helpful. They have a coin machine which is much cheaper than coinstar.

• K

  Kris Kochanczyk
  2

  Online banking has been offline for over 3 hours, no way to access my money on mobile or desktop. No updates of any kind.

• D

  David Hetu
  1

  Not happy with this bank at all i had issues with my online account i didnt use the mobile app for a good while and didnt remember my user id so i called and i answered all my security questions and they wouldnt tell me my user id i knew my password but they wernt very helpful at all. Kinda useless now im gonna go and pull my money out and go elsewhere

• B

  Bianca Gorman
  1

  There is no way of calling this Branch to ask questions about your account. It asks you over and over to list the extension of who you are trying to call. But doesn't give you any other options and eventually just hangs up on you... ANNOYING!!!

  Response from the owner

  Hello Bianca, sorry that you are having trouble. The RI branches were closed yesterday for state holiday (Victory Day). If you dial the main number tomorrow, just hit '7' and you will be able to connect with a representative who can help you.

• K

  Karyn Rodriguez
  1

  When ever I have to contact customer service over the phone they are very rude and condescending.