Pawn Express Georgia Ave, Silver Spring

Pawn Express Reviews

• M

  Maria
  5

  Great place! Bought two gold necklaces from here at a great price and come to scout for jewelry. My husband also buys work tools. The customer service is great; they aren’t pushy on you and they are available whenever you need them. I drive and hour from Chantilly VA to come here. Highly recommend!!

• c

  c w
  5

  I have been going to pawn shops for 40 years. My experience there was epic. Seriously it was that good. The whole vibe was one of helpfulness . Everything neatly displayed . Staff dressed professionally and extremely courteous. Negotiated a favorable price with 10 percent interest. They have upgraded the pawn experience. Joel, Lupe and Diego…are the reason. In my mind, they are the standard for which others should aspire to.

• K

  Kyle Ekan
  1

  very poor services i spoke to the audiologist and they said many people is putting the hearing aids as loan or selling them but you seem to refuses to help me and i will make sure you get a bad name for your services as discrimination

  Response from the owner

  We are sorry that you feel that way, but just like we explained to you this morning, we don't buy or pawn medical equipment. We would be happy to help with you if you have anything else.

• J

  Jeffrey D
  1

  Don’t go to low baller Joel! Told me to my face the Wireless Keyboard I was trying to sell to him was worth $75 to $120 and offered me $40 for it lol low ball

  Response from the owner

  We appreciate your feedback. We do not recommend selling anything if you are not completely satisfied with the price, that's why we also offer the loan option. We thoroughly explained to you how our pricing works and that these were items we buy on a regular basis. We pride ourselves on providing the best customer service experience and the fairest prices in town for used items.

• E

  Earnest Baskerville
  5

  I completed a transaction recently with Pawn Express. I was treated with respect and I was offered and received much more for my merchandise than I expected. Admittedly, I was reluctant to enter a pawnshop because of negative popular thinking and commentary, but I left with a renewed positive opinion and an added bonus, my dignity. Any negative opinion you might have about Pawnshops certainly does not apply to Pawn Express. I will do business again with these fair, honest and respectful young guys. Try them for yourself, you won’t be disappointed.

• J

  J Melvin
  5

  Recently went here and had probably the BEST experience ever at a pawn shop. They were respectful And didn’t treat me like a second-class citizen, I was offered a great rate and did not recive low offer. Furthermore the customer service was great! I find it really hard to believe that any person received a bad experience coming here, their professionalism is top notch. The Negative reviews that I’ve read about them seem like a very bitter person that probably had poor quality merchandise and was angry they couldn’t get their way.

• A

  Alejandra C
  5

  My first experience in a Pawn Shop and it was amazing , those guys really know how to make you feel welcome. Excellent customer service. Highly Recommended.

• J

  Jenny Maggiore
  5

  I couldn't be more pleased. My first experience with a pawn shop, and the owner and staff were very kind and helpful. Parking is free and easy--always a plus!

• V

  Vet4life Army
  5

  I was late paying my bill and I called them and they said I still can get my merchandise. I would like to say thanks for allowing me to get my merchandise back. Thanks.

• O

  Orin Hartley
  1

  Didn't kno an item has to be in perfect condition to be pawned that defeats the purpose this guy just denied a fossil watch over a scratch lls

  Response from the owner

  We are sorry that you had a bad experience. Unfortunately the items we take in must be in resellable condition. A scratch on a watch crystal is an expensive repair and in some cases cost more than the watch itself.