Patrick Cars Mall Dr, Schaumburg

Patrick Cars Reviews

• A

  Alex Rocco
  1

  10/10 would not recommend buying from this dealership. 1/5 stars isn't an exaggeration. I flew to Chicago from New York because they promised a Land Rover with no flaws on the exterior or interior. When I arrived to the dealer it was parked outside and I saw the scratches all along the side. Then, I walked around the car and saw the front bumper was scratched and the third brake light was shattered. They said that they would split the cost of a second key and replacement brake light, so I signed and drove off. Halfway through my 800 mile drive home, the service indicator turned on. It turned out that the car had not had an oil change like they said before I left the dealership. . . whatever. I waited a couple of hours to get an oil change and continued home. A month passed by and my temp tags were coming due to expire, so I called them and they said to expect them soon. I then texted the sales rep that I bought the car from about the brake light and key, and he just completely ignored me. Two more weeks passed by without my plates or my parts, and then I was driving with expired temps. The sales manager apparently spoke to someone from New York State and my plates were supposedly mailed. Again, I asked about my parts and the conversation was diverted to the plates issue, *which surprisingly didn't get solved for another FIVE WEEKS* That's right. I bought this car September 28th, and I received my license plates two months later. . . after a month of being pulled over and rejected from parking on base because I didn't have plates. I couldn't even get a registration confirmation number from the dealer, but the worst part is that they lied and said my plates were sent out October 31st. They even had the audacity to suggest I should drive five hours to and from to Albany to pick them up. Still never received an update on the parts, but at least I don't have explain myself to police officers twice a day anymore. That's especially fun on your morning commute to work. Save yourself a headache and find a dealer that is communicative, honest, and trustworthy.

  Response from the owner

  Hi Alex, The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience! We will be passing along your review and feedback to the management team to research what happened. In the meantime if there is anything further you would like to provide feel free to reach out to [email protected]. -Patrick Dealer Group Customer Relations Team

• J

  James Muehlschlegel
  2

  I've always been a big fan of their parts dept but as of the past year or so I can't get anyone to answer the phone. Nobody has time to sit on hold for 15 minutes every time I call. They need to hire more parts salespeople and get better customer service then my rating will go back to 5 stars

  Response from the owner

  Thank you for taking the time to provide us feedback, we would like to understand what happened during your visit or experience with Patrick that prompted the 2 Star review. If you would like for our Customer Service Team to do some research on your behalf please email us at [email protected] with your full name, reason for your visit, and contact information and we would be happy to see where we went wrong. -Patrick Automotive Group Customer Relations Team

• W

  W O
  5

  We just purchased an XC60 from Patrick Volvo in Schaumburg. Love it!!! Loved the shopping experience there and our salesman , Tola, was AWESOME! No pressure, answered all our questions, super acommodating. I would definitely buy a car there again! Thanks, Tola!

  Response from the owner

  Hi! On behalf of Patrick Volvo Cars, thank you for taking the time to leave us a 5 star review! I'm thrilled to hear that you had such a fantastic experience working with Tola. Congratulations on your new Volvo XC60 and thank you for being apart of the Patrick family! -Patrick Dealer Group Customer Relations Team

• S

  Sunshine Chu
  5

  Angelo Tramuta helped me finalize my purchase at Patrick Motors and it was such an easy and nice experience. He was quick to respond to my questions and helpful throughout the entire process. Great dealership!

  Response from the owner

  Hi Sunshine! Thank you for your wonderful comments and 5 star review! We are thrilled to hear that Angelo was able to help you finalize your purchase. Congratulations on your new vehicle and thank you again! -Patrick Dealer Group Customer Relations Team

• G

  Greg Pufahl
  5

  This is an amazing dealership. The Sales Manager Justin is awesome. I hadn't been there to get an oil change in over a year. I had only been there one other time. Yet Justin knew me and remembered me. Got the best price on my car and trust me, I shopped around. Although I am closer to at least 3-4 other Volvo dealers, this is the place I return!!!

  Response from the owner

  Hello Greg! Thank you for your review again! We look forward to building a relationship with you! -Patrick Automotive Group Customer Relations Team

• R

  Raj Singh
  5

  Very nice people to worth with. Worked with Gary Davis on my most recent purchase of a 2020 X3. Gary does an excellent job, no pressure and very professional. He goes out of his way to make the deal work with the right vehicle. The Patrick Dealership has a family type feel and Gary is highly recommended.

  Response from the owner

  Hi Raj, Thank you for the 5 star review! We are pleased to hear that Gary was able to help you with your most recent purchase of a 2020 BMW X3! We will be sure to pass along your kind words to him. Congratulations on your vehicle! -Patrick Dealer Group Customer Relations Team

• B

  Beth Gear
  1

  I found a car I was interested in using our bank's loan prequalification app. I was immediately contacted several times via email and phone by this dealership to make an appointment to come see it. I was contacted again several more times throughout the day. I went to see the car that afternoon. I was greeted and it was acknowledged which car I was there to see and I was "assigned " a salesman. After going to his desk and told him what we were there for. He went to check on it and came back to say it had been sold wholesale. I was very unhappy that I had been contacted so many times and that my time had been wasted when the car I wanted to see wasn't even there.

  Response from the owner

  Hi Beth, On behalf of Patrick Cars, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that need improvement. We would like the opportunity to research your visit along with our management team, however your online review profile isn’t providing enough information. We would appreciate it if you would email [email protected] with your full name, date of visit, which dealership you went to, originating reason for your visit, email or best number of contact so our can fully understand what happened. We thank you for your time! -Patrick Dealer Group Customer Relations Team

• A

  Agnes Rasek
  5

  Patrick Dealer Group I recommend to anyone who needs to purchased any type of vehicle. They have top customer service!!!

  Response from the owner

  -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Review. We are striving to meet every ones needs and make the sales/service experience more pleasurable and we couldn’t be happier that our team was able to make that happen for you. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team

• R

  Roberto. Perez
  5

  Bought my first car at Patrick Dealer Group and Im very happy I did. Before coming to this dealership I dealt with salesmen and women who were only interested in getting the sale and not about finding me the right car. Steve Z. was the salesman who helped me out and did a fantastic job! He did not pressure me in any way and most important he made me feel comfortable with my purchase. I would recommend to anyone who is looking for a new car to go to the Patrick Dealer group. They will make sure they give you the best possible rate and send you off in a car that you'll love.

  Response from the owner

  -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick Cadillac Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Steve as part of our team. With so many fine vehicles and dealerships to chose from we’re grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!

• R

  Ruben Lopez jr
  5

  Great service, thank you to Babatola Akinola. Took the time to go over the details and answer all of my questions. Went above and beyond compared to other dealerships. Definitely doing future business with Patrick Cars. never a disappointment experience 2 generations strong with my family. Gracias and Thank you to Jose for helping and handling with my rental drop off.

  Response from the owner

  Hi Ruben, Patrick Cars would like to thank you for the time you’ve taken to provide us feedback and for the 5 Star Review! Customer feedback motivates us to continue to improve the customer experience and our processes! We are delighted to hear that both Tola and Jose made your visit a memorable one and are ecstatic to hear that Patrick has had your business for 2 generations! Thank you for being a part of the Patrick family! -Patrick Dealer Group Customer Relations Team