Patelco Credit Union 22nd St, Oakland

Patelco Credit Union Reviews

• J

  JoAnn SkyWatcher
  5

  I lost my Patelco debit card, and didn't want to wait for it to come in the mail. I called this branch to see if they could accommodate my request, and they were able to give it to me 3 minutes after my arrival.

• S

  Sampson Mao
  1

  Doesn't stamp form 5444 without being a member. Greeted with suspicion when I was willing to become a member to get the form signed. Requires 30 days as a member before I can get the form signed as well.

• K

  Ke N
  5

  Always great service, however now you must show proof of account to receive quarters. The coin shortage is REAL.

• T

  Tellyourwifi Saidhi
  5

  Nice Location + Friendly Staff. Christina Went Above And Beyond. Will Return

• S

  Suzanne Spencer
  5

  My partner and I went in today to open new accounts with Patelco and we had such a great experience! Tasha was wonderful to work with and talked us through everything in just the right amount of detail. She was super thoughtful, funny, and quick in getting everything done too. Thank you, Tasha!

• C

  Crystal Crow
  3

  Why is the bank closed at 4pm, this pandemic is not going away, why does the bank need to close early. This is so Inconvenient for anyone who works 9 to 5, when your bank hours are 10 to 4 you’re kind of stuck. Then put on hold when you call to try and get help is not very helpful

• Y

  YESUNIVERSE
  5

  I’m leaving Bank of America for Patelco because B of A is dishonest, rude, unprofessional, and has stolen money from me. When looking into the issue B of A responded with “I don’t know and this is not our problem.” After my experience with Bank of America I lost trust in banks. A friend urged me to try Patelco before moving all of my money to my mattress, lol. I decided to give Patelco a chance and I’m so glad that I did. Everyone at this branch is awesome, in particular Tasha, and the branch managers Xochitl and Miss Marguerite. They’re knowledgeable, professional, and kind! I opened a savings account that offers 3% APY, a checking account and credit card account. Thank you for being a trustworthy institution Patelco.

• A

  Ali.
  1

  Starts out my daughter writes 2200 so I pick up some antique for moms birthday. I spent night in los banos. Morning fooled closest patelco. The closest was was Merced. I get there there was no branch. I called them they said the closest was a co op with self help credit union merced had a call center or something . I get to Modesto they said they would not cash a patelco check because no affiliation. Mind you when I called from Merced they assured my I would be able to cash it. Called again they said go Livermore and ask for Karen they contacted her I would stop by. I get she said no. Plenty of money but could not verify the signature. She called my daughter ( who is in high school) from a blocked number so she couldn't call back. I was referred to HER branch in Oakland. I get there they said said they didn't have her signature on file. Which begs the question on how you can open a bank account with out signature. They said she needs to come in, so I go pull her out we get there she gives her debit card and check and guess what? They still would not cash it . Even though she does there all the time using her card she still needed two forms of ID. So we go home get her passport and pull out the 2200. Mind you we started in los banos at 9 Am and now its 4 PM in Oakland. I asked the teller to talk to regional manager since she was there this week at the branch I was told she would not be able to talk to me. So we w left frustrated. The next day my wife and son went to their own branch t ok close out their cds and accounts(all family banks at patelco I don't travel a lot need access to arms without charge). We figured we might take out cash just in case and leave it in the safe. Guess what bvb they said they didn't have that kind of cash 9k. I shot you not. So I call my co worker to give him the story. As it turns out which I honestly can't be sure of its validity, the founder Mr Patel is Indian who is not fond of muslims makes clear to everyone in his organization and everything trickles down from there (my 17 year old daughter wears hajab). So we went back to our old credit union we had when we lived in Fresno. We got our car loans and home loan from them. You know what is the widest part is ? My daughter refuses to close her account there because one of the tellers was nice to her! For the one person that reads :)) this there is no moral to this long story.

  Response from the owner

  Hi Ali S., Please forgive me for such a late response. I wanted to wait until I heard from the two branches that were involved. Their versions of what happened are for the most part similar to what you wrote in your review, but there are also some major differences as well. To ensure you have all the information about what happened, please contact me at [email protected] so we can go over why you had such a difficult time with completing this transaction. Also, I’m sorry you have a misunderstanding about the history of our credit union. Please visit the following link from our website to find out how Patelco Credit Union was established: https://www.patelco.org/history-and-vision We appreciate having your daughter as a member which could explain why she is reluctant to close her account. I look forward to hearing from you soon. Kindest regards, Patrick Member Experience Specialist

• J

  JRivera R
  1

  Great customer service staff is amazing!! But unfortunately I have to rate this location one star and the reason why is because security at this location is very unprofessionally rude, makes the experience here at patelco very unpleasant..

• t

  tim sullivan
  2

  Previously I was pretty happy with everything but recently I waited on hold over 20 min three different times calling customer service.