Patelco Credit Union Story Rd, San Jose

Patelco Credit Union Reviews

• S

  Sam Behnam
  5

  Patelco has been amazing and this branch in particular is one of the best. Yaveth has been helping me with a membership and he went above and beyond to address all of the issues. Although I didn't realize at the time, he had to postpone his lunch break because the process took a long time. Robert who is the branch manager is extremely knowledgeable and very helpful. While waiting I also observed that the other staffs are very helpful to all the clients that coming in the branch. I definitely recommend patelco and this particular branch.

• M

  Mr Sway
  4

  This bank is quick and easy barley ever have to wait in line. The staff are helpful and I always feel welcome. Been with them for a few years and never had any issues.

• L

  Laurie Drocic
  5

  Staff friendly, well staffed, great established relationship. Great finance rates.

• K

  Ken Flood
  1

  This bank uses old tactics to charge overdraft fees like not updating your online balance for 4 days making you think you have available funds. Never, ever, ever answering their phone, you will wait for hours before they answer your call. I haven't had a return check in over 20 years but I've had 2 in the first 3 months with this bank. Today it took 42 minutes for them to answer the phone. This bank is living in the 80s. Even their Zelle service takes 24 hours.

• C

  Candy Moreno
  1

  Reached out about needing information about a home loan and was scheduled an appointment. When we got to our appointment it turns out the person we had our appointment with was not even there and we had to reach her via email. Jennifer I believe her name was from the one on story and king emailed me asking paper work already. I replied with questions and til this day she has not responded back. Horrible customer service! Never going back again.

• K

  Kal cali1
  5

  Robert was Extraordinary helpful and extremely knowledgeable on helping me choose which credit card best suited to my needs. I know that their branch closed at 6pm and my appointment was at 5:30pm. I process took bit longer then I thought. But Robert was very patient. He actually stayed to 6:50pm, way after their closing hours. I decided to go with Patelco Passage Rewards World Elite Mastercard® Credit Card. Was approved. So excited, can't wait!!! Thank you Robert for your time and patience.

  Response from the owner

  Hi Mr. Tram, Thank you for taking the time to share your experience visiting our San Jose branch to make a car loan payment. I apologize for the experience you went through. For your peace of mind, your payment’s effective date was made as May 17th which was when you originally made your payment. Your auto loan payment was not made 7 days late as you mentioned in your review. Once again, I apologize for the inconvenience we caused you. If you have any further concerns, please feel free to contact me at [email protected]. Kindest regards, Patrick Member Experience Specialist

• M

  Martin Torres
  5

  Absolutely love these guys!!! The teller was nice, the manager was a cool guy, and they make sure everyone is safe inside by semi-locking the doors if/when the bank is full!!!!

• L

  LUL MOE with the gimpy leg
  5

  Definitely would recommend patelco... and the help I received was very helpful and understanding, thanks to Robert G. he took the time to break down all the policies & procedures. BIG HELP! THANKS👍👍

• I

  Isaiah Rodriguez
  5

  I have been using this credit union for many years. The staff is the best. They are really helpful.

  Response from the owner

  Hi Isaiah, Thank you for taking the time to write a great 5-star review for the Patelco Credit Union San Jose branch. It's always great to hear from our members. Have a great day! Kindest regards, Patrick Member Experience Specialist

• J

  Jacqueline Garcia
  5

  The best customer service to the Latino community, My congratulations to Guadalupe and Francisca