Patelco Credit Union Shopping Ctr, Campbell

Patelco Credit Union Reviews

• R

  Roxanne Shakeri
  5

  Worked with Izabella here to get a personal loan for debt consolidation! She was extremely helpful on answering all my questions. My loan was submitted and approved within the hour and money in my bank account within 2 hours! Excellent service and would highly recommend Patelco. Also, a huge shout out to Kristine, who helped me set up my Patelco account earlier this year. Credit unions are the way to go, stop telling yourself they aren't. Head to the Campbell branch today!

• K

  Katherincita Diaz
  2

  I just spent 30 minutes on hold!! And my problem is: on my phone the login bar is a pale red color instead of a solid red color and I can't log in! Plus the robot says my member number- 6176770 - isn't a member number!

  Response from the owner

  Hello Katherincita, We're sorry to hear about your experience with our call center. We would love the opportunity to connect with you and get you taken care of. Please feel welcome to email us at [email protected] and we can follow up with you directly. We also suggest editing your review to take out your member number to ensure you continue to keep your information safe and secure. We look forward to hearing from you!

• E

  Eric Gabrielli
  5

  Arlene Piazza from Patelco did an excellent job in helping us obtain financing on a quick timeline. I would recommend her unequivocally to anyone looking for real estate financing.

• D

  David Sohn
  1

  Their customer service is horrible. On Friday at noon they had one teller working with three people standing in line while three "officers" sat looking at their computers. Wait time, four minutes. Apparently they can't be bothered to get up and open up another window. This isn't the first time this has happened. Next time will be the last time. I wouldn't recommend this financial institution to anyone.

  Response from the owner

  Hi Mr. Sohn, Thank you for your review. I'm sorry to hear about your experience last Friday while waiting in line to be helped. I have a message into the branch management regarding this. Oftentimes, the three “officers” you saw on their computers could have been working on a member issue which is why I forwarded your review to them for their feedback awareness. Thank you for bringing this to our attention. Kindest regards, Patrick Member Experience Specialist

• J

  James Sampair
  5

  Love Patelco!! Been a customer since 1999. Super value and service!

  Response from the owner

  Hi Mr. Sampair, Thank you for taking the time to write a great 5-star review for our Patelco Credit Union Campbell branch team. I will definitely share this with them as well as the Regional Director. I also want to thank you for your continued membership with us. We appreciate you for allowing us to be your financial institution of choice. Have a wonderful rest of your week. Kindest regards, Patrick Member Experience Specialist

• T

  Tyler G
  2

  I typically encounter enjoyable staff members here, but today I had to reset my online account (due to annoyingly difficult hours for their help line, but that's another story). I am accustomed to a lower level of customer courtesy and respect due to the large stamp on my forehead that reads "Millenial," (despite the fact that I am indeed a working professional), but only to a certain extent. First off, I waited approximately two minutes (with no line whatsoever) while the only clerk at the counter finished a personal phone call (I know so because she said "bye Mom." I'm all for family values, but there are lots of other times and places for that). The Filipino employee she referred me to was curt and hintingly condescending. She cut me off several times with unprofessional one-worded interjections. I asked for a printout of my statement, and she said to just print it out from my online account. I insisted she print it out then and there since I already had to make such an unpleasant trip. The only reason this is not a 1-star review is because I usually bank with a very friendly African-American gentleman at the counter. Unfortunately, today he was not working. Overall, nearly fed up with this FCU as a whole, but the experience at this branch was particularly irksome and review-worthy.

  Response from the owner

  Hi Tyler G., Thank you for your review. I'm sorry to hear about your experience while visiting our Campbell branch recently to reset your online account. I need your help with investigating this further. Can you reach out to me at [email protected] to discuss this issue? I’d like to hear more about what happened so I can share those details with the Regional Director. This is not the type of experience we want to provide for any of our members. I look forward to hearing from you soon. Kindest regards, Patrick Member Experience Specialist

• K

  Katrina Dean
  1

  There is always a line here and only one maybe two tellers working. Patelco has four teller stations but they never use all of them. According to there branch management that is the way they do things. Not customer friendly and ask too many personal questions and never smile. They don't make it easy to do business with. Bank somewhere else.

  Response from the owner

  Hi Ms. Dean, Thank you for taking the time to provide us with your feedback. I’m sorry you experienced the list of issues mentioned in your review about our branch. I would like to investigate these further since this review does not provide actionable details for us to research. If you don't mind, please contact me at [email protected] to discuss these issues and any others you might have. I will also touch basis with the branch manager about the comment regarding the way we do business. This is something I can look at and provide you with feedback about what I find out. I look forward to hearing from you soon. Kindest regards, Patrick Member Experience Specialist

• K

  Kal cali1
  1

  Came in earlier wanted to see if I could remove my cosign off my car loan or refinance my loan...whatever was best. Spoke to Philippino lady, she asked if I was a member I said yes. She asked us a lot of questions that go nowhere. But what got on my nerves. Was when she saw my apr rate. She said that my APR is 2.24 %. She then said that it's impossible... because it should be 4 something percent. I told her that it was 4 something then Petelco lower it to 2.24%. She then demanded to see my ID. What is wrong with this lady? It seem that she was not happy that I have a low interest rate.

  Response from the owner

  Hi Mr. Tram, Thank you for this review. I understand our Regional Director has already given you a call regarding this matter. Please let us know if you have any other issues or concerns. Have a great rest of your day and thank you for being a Patelco member. Kindest regards, Patrick Member Experience Specialist

• M

  Martin Stein
  5

  Very professional and competent. I had to transfer an account into a trust and get signatures guaranteed. They did it all for free and with no drama.

• S

  Sandra Roxanne Hamilton
  1

  Im very disappointed in 1790 Patelco Credit Unon in Campbell cailfornia please DO NOT GO THERE THEY WIIL NOT PROTECT YOUR MONEY. They have False ESTATEMENTS. How can somebody's name be on My Estatements. Makes no sense and one even INVESTIGATED IT WAS TOLD TO ME ALL MY FAULT. I WANT TO TALK TO ERIN MENDOZA ONLY.

  Response from the owner

  Hello Sandra! We appreciate you taking the time to provide us with your feedback. We are interested to hear more details about your experience and would love to connect with you. Please feel welcome to email us at [email protected] and we can follow up with you directly. We look forward to hearing from you. Patelco Credit Union