Park National Bank: Zanesville North Office Brandywine Blvd, Zanesville

Park National Bank: Zanesville North Office Reviews

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  Selvin Linder
  5

  This bank is easy to deal with. Very friendly staff. They can approve their times to talk to a representative. I waited over an hour one time. I am very satisfied with this bank.

• J

  Just The Flu
  1

  Banks are a dime a dozen go elsewhere. Left to set and wait when asking for notary service, employee I was waiting on proceeded to help a couple who stated they were early with I’m assuming closing some kind of deal that was more lucrative to the Branch. Ridiculous

• M

  Marc White
  1

  Make sure you verify ALL of your information when dealing with this location. Opened a new account and when I didn’t receive my bank card I called to see why. They had the wrong city for my address so they rushed me a new one in 3 days only to find out that they had my middle initial wrong too. Waiting for them to rush me another card. Didn’t realize copying information off a driver’s license was so difficult.

• S

  Suzi Q
  1

  This bank is a joke. I am a military spouse so I am not in Ohio. We are currently stationed at Fort Bragg and there was fraudulent activity so they deactivated my card and sent me a new one- however it has been over a 3 weeks, still no card so I decide to call them again. The First Lady I spoke with stated it was on its way to Bragg, then I spoke with a manager and he stated they could not send it to that address and it would be sent to my home in Ohio. Why wasn’t I told about this sooner? I am 500 miles away with no way to access my money and they have no idea where my card is or where it is being sent to. I will no longer be banking with this unorganized and insufficient place!!

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  Mike Komaromy
  1

  As another customer mentioned, one star is a gross overrating. Even though I have come to not expect much in the way of customer service anywhere in the present times, this place is a bad service prize winner. I deposited a $1304.53 check into my mothers account at the Maple Ave. office, received a deposit slip and went on my way. Nineteen days later I noticed the check had not cleared my checking yet. Went to the south branch the next day with my deposit slip and asked where the deposit went. After a lot of keyboard activity, furrowed brows, and a trip to the copy machine the gal handed back the slip and simply said "we'll let you know what we find" and she was done. Next customer !! When I got home that evening there was a message on my answering machine saying they had found the check/money. The deposit was not credited on the original deposit date but on the date they "found it" making the deposit 20 days late. Wondering how all this could happen and if there was something I could have done wrong, or something I could do to prevent a recurrence, I stopped at the Maple branch on the next trip to town. There I spoke with a Mr. John D. Dal Ponte, but only briefly. Briefly because Mr. Dal Ponte absolutely refused to discuss the matter. Period. Not one question would he answer, and he was quite rude about it. A short time later I received a request for feedback from the bank : ) : ) A reply message similar to the one above was sent to them and never a response was heard. And this bank was voted the best in Muskingum County. Makes you shudder to think about your prospects at the others doesn't it ? Mike K.

  Response from the owner

  Hi Mike. We are concerned with the review you posted because we strive to provide all customers with exceptional service. We are required to follow certain rules and regulations about providing account information to persons who are not listed as owners of an account, so we apologize if this came across as not wanting to discuss the issue at hand. But in any situation, we try to provide the best possible solutions to issues and we’re sorry you were disappointed with your experience. The survey message you provided in early 2016 did not include updated contact information so we could follow-up directly with you, and our contact information on your account file is not updated so we’ve had trouble reaching you. We would greatly appreciate the opportunity to discuss the experience you have had with us, and hope you will call our Senior Vice President, Bruce Kolopajlo, at 740.455.7335. Thank you.

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  Dave Attridge
  5

  I am from Canada, wife's from Ohio and they have always been able to answer my questions about international currency. They have always been good to my wife and I.. We have never had problems cashing or depositing any of our checks in either currency (USD or CAD) The staff has always been friendly to us and sad to read that others have not had the same experience .

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  Chris Tellez
  5

  One of the only places to give me a car loan for a car more than 10 years old. Great and friendly staff.