OUCU Financial E State St, Athens

OUCU Financial Reviews

• C

  Chuck Ross
  1

  We had heard that the OUCU credit union was a worm and friendly experience. It was not. In attempting to join we spent three days copying, scanning, phone calls and typing but all that data was not acceptable. They requested 2022 SS data which won't be out till October 2022. This is a document that changes by +/- $100 per year but they insisted. They wore us down with rudeness. We are 78 and 80 years old with a credit rating is 835 so I am sure it wasn't our inability to be trusted. I certainly do not recommend this banking institution.

• K

  Kati S
  1

  Applied for a auto loan Monday 06/06. Did not hear anything until I called Thursday 06/09. Was told by loan officer that we had lack of credit history so it would result in us needing a down payment on a vehicle to be approved, which made no sense as we’ve had active credit history with OUCU for the last 8 years with no issues. After further look, they had confused my husbands credit with another OUCU member. I’ve left 2 calls and a email and still have not heard back from anyone in regards to the credit issue and how it got so horribly mixed up. Ended up going through another financial institution for the loan and had no issues on getting approved.

• M

  Matt McCartney
  1

  I started a refinance through OUCU way back in January (I see emails dating back to Jan 6 when the application was submitted to be exact.). We are closing in on April and it STILL is not done, meanwhile interest rates have risen over a point during this time. I filed for a rate lock when I saw how long this is taking, it is set to expire April 9th, at which time I STILL won’t be closing on this and will be getting an even worse rate! What a joke. Taking ~3 months for a simple refinance, I’m not sure how they stay in business. I shoulda went to OVB. Now I’m out $525 total ($350 for appraisal, -$175 for a non refundable rate lock that was worthless) for nothing. Steer clear!

• M

  Melissa Mccune
  1

  The drive thru service is unbelievable slow. Three lanes open, I was the 4th car and waited nearly 10 minutes to make a deposit I had prepared in advance. It is ALWAYS slow but today took the cake.

  Response from the owner

  Melissa, Thank you for taking the time to let us know. This certainly isn't the experience we want our members to have, and we're sorry you experienced these delays. Your comments have been passed along to management to review this issue. Thank you for your patience and for being a member. We wish you happy holidays and Merry Christmas!

• D

  Dan Sechkar
  5

  Recently, my wife and I needed a lengthy legal document witnessed and notarized. Torrin and Graham at the East State Street branch took care of us and did a great job. OUCU was excellent to work with and allowed us to come when our schedules allowed. Plus, Donna Russell is always great to work with on issues related to our local business.

  Response from the owner

  Dan, Thank you so much for the kind review. We're lucky to have employees like Torrin, Graham and Donna, and we'll be sure to let them know. They truly care about our members. Have a great day!

• J

  James Haspel
  1

  Local branch provides excellent service however the website leaves very little to desire. I type this review after I was unable to use prepay on my iphone8. Also, window 10 had weird display as if designed for a tablet. ;(

  Response from the owner

  James, We're happy you've received good service at the branch. We are sorry to hear about the phone display issues. We'd like to hear more about it so we can figure out a solution. If you would be interested in sending details to [email protected], we'd like to see what we can do to make it better. Thank you for being a member!

• D

  Dexter J
  1

  Don't expect to feel like they care to retain you as a customer even if you have multiple loans and cards that you've never missed a payment on. I will certainly be taking my business elsewhere.

  Response from the owner

  Dexter, We're sorry you had this experience. Our branch manager, Sam Hibbard, would like to work with you to resolve this issue. She can be reached at 740-597-2800 or email [email protected] and reference Sam in the email. We do have several options for overdraft protection. We look forward to hearing from you.

• j

  jessica diebold
  5

  Always so helpful. Absolutely wonderful. They build real relationships with customers. They've helped me build my credit with personal loans. They're really amazing they honestly really do build relationships with their customers and care about them I would absolutely recommend them a hundred times over to any and everyone.I love oucu for everything they've done for me.

  Response from the owner

  Jessica, First of all, thank you for taking the time to write this review and for recommending us! We're so happy that we were able to help you. We'll be sure to pass these comments along to our hard-working and caring employees.

• S

  Susanne Boyd
  5

  We have been members of OUCU for over 30 years, and they have never let us down. We have financed cars and mortgages as well as having our taxes done through OUCU services. So easy, convenient and friendly. Really a hometown experience.

  Response from the owner

  Susanne, Thanks so much for the nice review! We wouldn't be here without members like you who have been with us for so many years. So much has changed over the last 30 years, but our commitment to member service never changes. Here's to another 30 years! Cheers to you!

• V

  Valerie Berridge-Vincken
  5

  I no longer live in the Athens area, so I depend on the mobile app and online banking. Both work fantastic. Loan and credit applications are taken care of immediately. I've had a great experience.

  Response from the owner

  Valerie, We're so happy to hear of your experience! Our IT department and ebranch staff work hard every day for our members - especially those no longer in Athens. Thank you for taking time out to give this review!