Oregon State Credit Union River Rd, Keizer

Oregon State Credit Union Reviews

• G

  Greg Towers
  2

  Here are a few of my experiences with this company.. We set up auto payments with the manager of the branch and then came to find out she actually didn’t switch it and I could’ve been charged a late fee if I didn’t pay attention to it. When we went to open an account and different people gave us different information about what we needed or if they needed to pull my credit. I went to deposit two large checks and they misread the checks by thousands of dollars. Customer service reps give different information when we call and in the branch, specifically about setting up auto payments and adding a spouse onto the account.

• C

  Caitie Miller
  1

  I did the math! And I had more than enough money to pay my bills and everything! But because at the time my stuff was not 100% in my account I was dinged another -$30 I DONT HAVE!! I had the money it was in the account!! But becasue there were 2 pending transactions that made it less than what was there for LESS THAT 24/hrs. They wont didnt me my money back, at the time. Edit 1/6 - I was able to reach their Branch Manager, Nicole, who was/is an amazing asset to their team, if it had not been for her understanding my frustration and concerns (despite my escalating attitude) I would be still considering changing banks. I have to say she is really the ONLY reason why i stayed. Will in the future only talk to her. More people should be trained in the patience and customer service way she handled the call. Made a real difference in my day! Update: 3/11/22 — I HAVE MOVED BANKS! As much as Ms. Jones has gone out of her way to help me with my experience with her team here, it unfortunately was to no avail. The lack of communication through the physical banks and their out-source office is appalling. I can ask a single question and get so many different answers depending on who im asking. Also, i made a mistake of not waiting till i got all my taxes back to switch banks (signed up for direct deposit and cant change it) I genuinely forgot until i had already basically finished the process 🤦🏼‍♀️ Nonetheless when i called to close just my savings account to keep the checking open till that clears, they tell me i cannot close the savings account and have to bring them $5 to put into a savings account i will NEVER use again?? A person should be able to choose if they want to close a single account ! Something that just pisses me off to high heaven about phone workers(especially OSCU)- You’re an ADULT! You curse and have been cursed at, I understand not wanting to be harassed, but you say a single word, and then call them out for you saying it cause you’re an adult, even if you apologize and don’t say any more bad words, if you stay escalated with them, they continue to escalate the situation until they hang up, WHICH MAKE ME MORE MAD!! Train your employees to understand the difference between being personally attacked with words verses being confronted with them because someone if rightfully upset!! For anyone wondering i transferred to OnPoint Credit Union, nice people, they are honest with you, and i feel confident i will have a better experience there than i ever have in the years I’ve banked with OSCU.

  Response from the owner

  Hi Catie. Thanks for reaching out. We understand that you were able to speak with a Branch Manager and your concerns were resolved. Please feel free to reach out to us directly for any future needs.

• V

  Veronica Venegas
  1

  my husband and I went in the other day to payoff our auto loan and the buyer of our truck was with us to sign some paperwork we were the first ones there when they opened and while we were there the lady working behind the teller desk rudely told my husband to take off his hat and then when we were signing paperwork with our buyer she told us that my husband needed to go outside and only the buyer and seller inside and there was a limit of people we were confused because both my husband and I were the sellers plus there was nobody else inside just 3 of us not including the people working at the branch. my husband and I had to take turns coming in and out of the branch to sign paperwork with our buyer to pay off our loan. The whole time the teller bank lady seemed like she was not happy working there like she hates her job.

  Response from the owner

  Thank you for reaching out to us, Veronica. For the safety and security of our members and employees, we do require hats to be removed, and we limit how many members can be inside at any one point in time. However, it sounds like we missed the mark delivering excellent service in this situation. If you wish to discuss this further, please contact our Keizer Branch manager at 800.732.0173.

• T

  Tracie Cubitt
  1

  If you want good old fashion customer service with a friendly smile this isn’t your bank. Just called the Keizer branch for a payoff on our truck two different times ( my husband called once a month or so ago) and both times were scolded. I was on speakerphone with my husband trying to give info she was asking for year of truck, day & amount of payment and she actually yelled at me to get him off speaker even though we are both on the loan for the truck. She told me we didn’t have the information needed to access our own account Even though I verified my Social Security number and date of birth and the right year and make my vehicle. We were trying to buy a truck but I guess getting a payoff isn’t going happen. I am happy security is important but be nice people. Her tone of voice was very condescending. If she needed more information she could’ve politely told me to get it and call back. She was very rude. We will not get a vehicle loan there and certainly not bank there the future.

• B

  Brother Abram
  1

  Oregon state credit Union is an okay bank, far as transactions it's good. I have asked to open up a Roth account, They said will contact me and set up an appointment and never show up or call. Customer service is horrible, I wear a hat all the time never leave without it. They ask you to remove your hat and they seem very annoyed by it. It's very uncomfortable, Especially this one lady in particular. She will walk across the Room, if front of everybody to tell you to take off your hat. They don't care if you're a veteran or not. It's Ridiculous no others banks treat customers like this. You don't feel invited or welcomed, It seemed OK when I signed up.I've only been a member of this bank for about 2 months now. And I'm consider going to another bank. Some of the ladies are nice that's why I'm giving it a 2 star instead of a 1 star. This experience is definitely at the Kaiser branch.

  Response from the owner

  Thank you for the feedback concerning our hats, sunglasses, and facial coverings policy. We have had signage on our doors for the last couple of years and now posted in our lobbies requesting members and visitors to remove these items. We chose to move in this direction in order to provide for the safety and security of our members and staff. This policy has assisted in the reduction of crime in financial institutions across the country. Regarding the opening of the Roth IRA, please reach out to our Keizer Branch Manager and he will be more than willing to assist in getting you taken care of. Thanks again for being a member of Oregon State Credit Union.

• J

  Jake Westin
  5

  They helped me build my credit from scratch and took care of me in a number of other ways. My first car loan was with them, my first motorcycle loan was with them, my first credit card was with them. My first foray into financial independence and going from no credit to a 770 was with them. I have only good things to say about this place and the people who work here. I've been with other good credit unions, but they still aren't as good as this one.

  Response from the owner

  That is so great to hear, Jake! Thank you for taking the time to rate and review us. We appreciate the kind words.

• j

  jay mmk
  1

  How is it your call center doesn't have a corporate phone number for you guys and one cannot be found online

  Response from the owner

  Our corporate number is 800-732-0173. It can be found on every page of our website, and all our google business pages.

• M

  Marisol Sanchez
  5

  I been with this credit union for a while now, never had an issue, we just recently open a business account with them and we really want to thank Joanna Morrow for all her help with our business accounts for my Mom, my sister and I, Thank you so much for all your help and patience. 👍😊

• A

  Adam Strathdee
  1

  Had this credit union for a few years. It was a nightmare to get an international check into my account. They told me over twelve weeks to see the funds. I am not happy with their service anymore for many reasons. I am closing my account asap. Tellers will give you inaccurate information and you will be left to deal with the consequences. To be fair some of the tellers are very nice.

• R

  Ron Smith
  1

  They clearly are not interested in shared banking. I used this branch for YEARS as shared banking to deposit into my credit union way across town. Suddenly, they won't do shared banking on weekends, the easiest time for me to get there due to my work hours. Now they ask me for my last 4 digits of my social security on top of my driver's license when they never used to do that. I don't give out my ssn (and shouldn't unless it's tax business) and they stubbornly stick with their rules, when I already provided legal identification. I walked out. I only wanted to make a deposit! Sheeesh! My ssn card (issued in 1972) says "for tax purposes, not for identification".

  Response from the owner

  Thank you for reaching out to us, Ron. You are correct that we no longer offer shared branching services on Saturdays. The CO-OP shared branching network provides very strict rules that we must follow to identify each guest member, regardless of the transaction type that is requested. Obtaining the last four digits of your Social Security Number is one of those identification requirements.