Orange County’s Credit Union - Ross St. N Ross St, Santa Ana

Orange County’s Credit Union - Ross St. Reviews

• A

  Adam
  3

  The high ceiling in the lobby of this location gives it a very loud echo for all the ill-behaved toddlers. One wall that borders with said high ceiling has windows and lights that look like they belong on the EXterior of a building but are INside. Said windows and lights are worth photographing, and they really should make a photo of it available on their website and social media. How does photographing the unique architectural features of a building violate member privacy or security, or especially building security as they have now claimed?!?!? As a responsible adult I will take my business elsewhere until these ridiculous policies are relaxed and these irrelevant claims are no longer made. Most of the pix on both Google and Yelp are inside the building. I assume that action was taken against the person who took and posted them. As of February 7th, 2022 I no longer possess any photos of this or any other OCCU branch, and am now in the process of opening a checking account elsewhere. Once I verify that that other account is functioning and receiving all of my direct deposits, I will be done with this financial institution.

  Response from the owner

  Hi Adam, We apologize again for any inconvenience. As we've shared with you, photography from inside our branches is not permitted to protect our Member and Associate privacy and safety, as well as building security — aligned with our policies as a credit union. If you would like to learn more about our privacy and security policies, we encourage you to reach out to our Member Experience team at (714) 755-5900 extension 4401 during business hours, and we would be happy to hear from you and discuss more. We thank you for your understanding.

• G

  Gerardo “aquamanchildatheart78” Barriga
  5

  My family has been long time members of OCCU. I recently rejoined OCCU and the customer care at this branch is unmatched. Alfredo answered as well as explained to me the diverse services offered by OCCU. Alfredo was friendly and very knowledgeable in all areas. I want to thank him n the staff at OCCU for helping me n my banking needs.

  Response from the owner

  Hi Gerardo, Thank you so much for sharing your recent experience with us, and we thank you and your family for being loyal Members of Orange County's Credit Union. We're so glad to hear that you had a wonderful experience with our Associate Alfredo and other team members. We can't wait until your next visit!

• J

  Jenny
  1

  Definitely disappointed, today we called the call center in regards to a new auto loan. Spoke to Rene and my mother was basically made fun of for broken English. Had never had an issue with this credit union. I might have my mother reconsider and finance with SchoolsFirst. Good thing I don’t bank here.

• C

  Cinderellie
  1

  Their atm machine is inside the building, so you need to swipe your debit card to unlock the door. However, their atm machine usage hours are up until 10:30PM. Just wish this info is disclosed online, so it's not a wasted drive.

  Response from the owner

  Hello, thank you for sharing your experience with us. We understand your frustration and have made note to update our hours online. If you’re ever in need of an ATM past our hours of service, you may also text your zip code to 91989 to find a nearby, surcharge-free CO-OP ATM.

• J

  Jorge Martinez
  1

  I been Banking in this bank for Years. But the Customer service at that Branch don't care. They don't give good service to their Customers.😡

  Response from the owner

  Hi Jorge, we're sorry to hear this and would appreciate the opportunity to learn more about your experience. If interested, please contact our Branch Manager, Alex at (714) 755-5900 ext. 7510 and he would be happy to discuss further.

• R

  Rosemary Leon
  5

  Always have GREAT CUSTOMER SERVICE everyone there is always friendly !!!! Keep up the good work

• A

  Andrew Castillo
  5

  Duanne, he is awesome and super friendly He helped me with all my banking questions Always use your local credit unions

• J

  Jonathan Loza
  1

  Got off the phone with both auto land and occu , not happy at all , never buying a car thru them again ,

• F

  Fezztheteddy
  1

  Wish they were open more longer on a Saturday

  Response from the owner

  Hi there, We thank you for taking the time to share your constructive feedback with us. We apologize for any inconvenience you may experience due to our hours of operation on Saturdays. Our goal is to make our services as convenient as possible for our Members, and we have shared your feedback with the Member services team for future consideration as we continue to improve our offerings. Thank you for your loyalty as a Member with Orange County's Credit Union.

• S

  Shawn Cornett
  5

  I love this bank, the people are friendly and helpful.