OneUnited Bank Crenshaw Blvd, Los Angeles

OneUnited Bank Reviews

• I

  Ithinkitsjasmine *
  1

  Do not bank with them. They are not for the black community as they promise to be. They practice predatory banking , have excessive fee. Mind you each time I accrued a fee was due to the way they set bank deposit up to clear after transactions. The worst customer service, even the employees who work over the phones sound like they don't want to be there. I'm mean they really blocked me on Twitter, because I expressed how I felt. Out of all the banks I've done business with they have been the worst. I've closed my account at this point even then the woman I was working with to close it didn't care she just wanted to get me off the phone. Save yourself the headache. All skin folk ain't kinfolk.

• L

  Leo Daniel
  5

  Customer service was spot on. They quietly and quickly solved my problem. Thank you.

• D

  Donald Greg
  5

  I was able to set up my account online easily.

• J

  Jasmine Jones
  2

  I have been banking with them since 2016 & have always had a positive experience...but since 2020 & everyone's rush to support black owned businesses, I don't know if the company has gotten overwhelmed or what, but service has been horrible. I've even referred friends and family who have come back to me and told me what a bad experience they had, which made me feel horrible. My debit card expired in March, I called a week before the end of the month because I hadn't received a new one. The rep told me the system knows and the card is in the mail. Here it is April 5th & I have yet to see my card. I call today and the rep tells me she believes it was lost in the mail, so she canceled that card and said I'll receive a new one in 7-10 businesses days!!!!! I asked if it can be expedited and she tells me it's a 3 day request and a $50 fee! My money is tied up in an account I can't access because they have no branches in TX, and y'all want to charge me for something I tried to prevent/isn't mt fault. I'm really disappointed nothing was done to accommodate me as a loyal customer, considering the circumstances.

• C

  Cassia Johns
  1

  Really wanted to go black owned with my bank, unfortunately there are too many areas where they drop the ball. Mainly in their communication and customer service. I truly want to be able to recommend this black owned bank but there are way too many issues. I hope they get it together. At this point I’m ready to close my account.

• J

  Jesse Merlin
  5

  Service was thorough and fast. The site is easy to use.

• K

  Kimberly Harcourt
  5

  Setting up my account was quick and easy.

• D

  Doris Morgan
  5

  Ashley provided me superior customer service yesterday when I was making payment to my landlord for the first time ever in my life. She presented me with the options available to me and told me the merits of both and was very patient with me as I considered my options. I opted for two money orders and she was very professional, balancing careful concentration and customer service in a way I appreciate. This was my first experience with a OneUnited Branch outside of starting my account and I am happy to have had a safe, accurate, and pleasant encounter. I hope Ashley finds satisfaction working with OneUnited and I look forward to seeing her again! I'm unsure if these get read to employees, but I pray that OneUnited acknowledges all the people working hard to keep us safe and keep our communities running smoothly at this time.

• M

  Marie Jimenez
  5

  I'm excited it feels good to be apart of something for us

• L

  Lauren Hamilton
  5

  Very easy to open. Great product. Thank you for the simplicity.