OneMain Financial Pepperell Pkwy, Opelika

OneMain Financial Reviews

• J

  Jonathan French
  1

  Gave my information to a gentlemen who’s name I’ll keep private and was told I qualify for 5,000 loan. After I emailed all the proper documents he needed he told me I was approved and all he needed was proof of residency and he could start the process to send me the money. The day I was supposed to get my loan he told me I’m sorry but you no longer qualify for the $5,000, we can only do $2,100. I was surprised by that because I was told numerous times that I qualified for the $5,000 but I let It go and told him let’s do the 2,100. How bout I get an email a hour later expecting it to be the confirmation that the loan was completed but no I get an email saying I’m sorry Jonathan but you no longer qualify for the 2,100. Can someone please explain to me why I was approved for the 5000 but then it dropped to 2100 and then again to we can’t do the loan. SMH. I spent a lot of time on numerous emails and phone calls trying to get him everything he needed and turns out it was all for nothing. Don’t know if he was trained properly or if he just felt like wasting my time but I would not recommend this place.

  Response from the owner

  Hello Jonathan and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• D

  Dani Lariscy
  5

  Great Customer Service at One Main Financial, My business was handled by Dana. Dana was very respectful and was able to answer every question my husband and I had. No matter what was needed Dana was just a quick phone call away. Thank you OneMain Financial for being so helpful.

• S

  S B (Mimi)
  5

  Dana is awesome! She stayed on top of my loan information and got approval the same day! Made sure that my husband and I got exactly what we needed.

• T

  Tae Gibbs
  5

  Great place to help with your financial needs! Dana in particular made my loan process quick and easy! Her and her staff are very friendly and helpful. A+ & 5⭐️ Company

• P

  Paula Jones
  1

  Went in to apply for loan lady tells me you have to wear a mask to enter this building,I looked around and seen two people that worked there without there mask.She refused to wait on me until I put a mask on,that is double standard,zip will not go to a place that has double standards.

  Response from the owner

  We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. - CK

• L

  Latonya Moore
  4

  The process of getting a loan here was quicker than I could ever anticipate. The ladies were very helpful and full of info to help me in getting the best options for my needs.

• J

  Johnny King
  5

  Did a great job. Anthony worked a Hard an was patient. Would recommend to anyone

• k

  kevin horne
  5

  Dana was great , made everything very easy .

  Response from the owner

  Hi Kevin, Thank you for the great review! We're so happy to hear that Dana went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

• S

  Sharon
  1

  They tell you one thing online another in person.

  Response from the owner

  We are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

• D

  Debby Sims Hancock
  5

  Very good people...amazing helping hand in NEED!! Thanks!!