OneMain Financial Triad Ctr, O'fallon

OneMain Financial Reviews

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  Lee-Anna Ingrassia
  5

  I normally do not do this, however quite literally the best people and company for any type of loan. I was looking for months, even tried my own bank as well (who I’ve banked with for 5+ years) who wouldn’t help me. I was trying to get a loan for school- which didn’t accept financial aid. As soon as I went to OMF, they treated me amazingly. Helped me find the best loan and was not rude or ignorant to my situation. Going to anyone for a loan is never easy, however this company was BY FAR the best I could’ve asked for. I really wish I remember their names- I use to have a business card but I lost it. This company helped me through a really hard time and I will forever be grateful for their kindness. Thank you to those workers for their help and thank you to this company for allowing me to go to school. I’ve never missed one payment and it’s been almost a year, and no one else would even give me the chance. I couldn’t be more grateful- wish I wrote this sooner and remembered their names. But THANK YOU AGAIN One Main Financial and the wonderful employees that you have!

  Response from the owner

  Hi Le-Anna! We are so glad to hear about your experience. Thank you for sharing. -AS

• R

  Robert E Dinkins
  5

  Wonderfully outstanding and the agent Melissa at the head Branch I believe did a wonderful job and was very patient and everybody assisted me in getting documents uploaded and this is just in fact the first loan I have attempted and I really am very pleased with the high quality of service that you have and so I just want to thank you Robert Dinkins

  Response from the owner

  Hi Robert, Thank you for the great review! We're so happy to hear that Melissa went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

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  Natalie Avery
  1

  Although I received a much needed loan for me and my family, I do NOT recommend using this place and wish I would have done more research before doing business with such a place. I am not past due on my payments. Yet every time I call in to speak with someone, they talk down to me. If you request to cancel a payment, they will harass you about your whole life story before allowing such action. I was sick for two weeks and needed to delay a payment. Today, a man I spoke with was hassling me about delaying a payment. He kept saying, "your behind payments". Which is false! I insisted I am not and even referenced to my online account. He said to me, "I don't know why your getting an attitude, I bet you didn't have an attitude when you came in here asking for this money!" That was just the half of it, this man was beyond disrespectful and I am upset I have done business with such a morally poor company! Once again, Id like to add that I am NOT behind on my payments, and even if I was, this is still no way to speak to a lady, let alone a customer!

• A

  Ashleigh Mellis
  5

  Darcy was so incredible and professional. She was more than helpful with all our questions, concerns, and financial needs. Thank you for being so wonderful and taking care of my family! If you’re on the fence, go see Darcy! She will be sure to get you taken care of!

  Response from the owner

  Hi Ashleigh, We appreciate you taking the time to leave us a review and are glad to hear about your experience! Best wishes -JS

• P

  Princess B
  5

  This company has helped me and my husband out for years, before when it was Springleaf and now that it is One Main. Always nice, quick and very helpful. We will stay loyal to them. Thank you

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  Cody Blattel
  1

  Don't borrow here if customer service is important to you in anyway, I understand it's almost quitting time but rude and snarky comments are never acceptable and seeing as you run a business your employees should be held to a higher standard. Disappointing....

• J

  Jason Guzman
  1

  THE ABSOLUTE MOST HORRIBLE DISGUSTING DIRTY SCANDALOUS LOAN YOU COULD EVER GET....THEY DIDNT NOT EXPALIN ENOUGH..WHEN YOU CALL THEY ARE SHORT AND RUDE AND DONT CARE TO HELP. TRYING TO PAY 3700 OFF IN FULL THEY WANT TO ADD 200 MORE FOR DOING SO WITHOUT EXPLINATION WONT LET YOU PAY IT IN FULL ONLINE WITHOUT GETTING INTEREST TAKEN OUT...MONTHLY PAYMENTS STOPPED OUT OF NOWHERE AND I GET HIT WITH LATE FEE...I NEVER EVER EVEE SUGGEST USING THIS SCAM ASS RUDE PATHETIC COMPANY

• F

  Floyd darling
  5

  Loan process was easier than I expected and picked up check same day.

• R

  Rickey Parish
  3

  Very nice people and very convenient when you need money fast. Interest rates are ridiculous but , what can you do?